:root{--fms-accent:#f45d2c;--fms-accent-2:#ff7a3d;--fms-ink:#171b24;--fms-muted:#6e7785;--fms-line:#e8ebef;--fms-surface:#f6f8fa;--fms-white:#fff;--fms-success:#1eaa63;--fms-radius:24px}
body.firstm-support-contact-page,body.firstm-support-ticket-page{background:#fff!important;color:var(--fms-ink);font-family:"Tajawal","Cairo",Arial,sans-serif!important;overflow-x:hidden}
.fms-support-page,.fms-support-page *{box-sizing:border-box}.fms-support-page svg{display:block;fill:none;stroke:currentColor;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}.fms-container{width:min(1380px,calc(100% - 56px));margin-inline:auto}.fms-eyebrow{display:inline-flex;align-items:center;gap:9px;color:var(--fms-accent);font-size:13px;font-weight:800;letter-spacing:.02em}.fms-eyebrow i{width:26px;height:2px;border-radius:3px;background:var(--fms-accent)}
.fms-contact-hero{position:relative;isolation:isolate;overflow:hidden;padding:96px 0 70px;background:linear-gradient(120deg,#fff 0%,#fff 52%,#fff8f5 100%)}.fms-contact-hero:before{content:"";position:absolute;inset:0;z-index:-2;background-image:linear-gradient(rgba(26,33,45,.025) 1px,transparent 1px),linear-gradient(90deg,rgba(26,33,45,.025) 1px,transparent 1px);background-size:42px 42px;mask-image:linear-gradient(to bottom,rgba(0,0,0,.75),transparent)}.fms-contact-orb{position:absolute;z-index:-1;border-radius:50%;filter:blur(3px);opacity:.9}.fms-orb-a{width:440px;height:440px;inset-inline-end:-160px;top:-170px;background:radial-gradient(circle,rgba(244,93,44,.15),rgba(244,93,44,0) 68%)}.fms-orb-b{width:360px;height:360px;inset-inline-start:-100px;bottom:-230px;border:52px solid rgba(244,93,44,.045)}.fms-contact-hero-grid{display:grid;grid-template-columns:minmax(0,1.05fr) minmax(420px,.95fr);gap:70px;align-items:center}.fms-contact-copy h1{margin:18px 0 20px;font-size:clamp(38px,4vw,58px);line-height:1.3;font-weight:900;letter-spacing:-.035em;max-width:780px}.fms-contact-copy h1 mark{display:block;color:var(--fms-accent);background:none}.fms-contact-copy>p{max-width:760px;margin:0;color:var(--fms-muted);font-size:18px;line-height:2}.fms-contact-points{display:flex;flex-wrap:wrap;gap:12px;margin-top:30px}.fms-contact-points span{display:flex;align-items:center;gap:9px;padding:10px 13px;background:#fff;border:1px solid var(--fms-line);border-radius:14px;color:#3d4652;font-size:13px;font-weight:700}.fms-contact-points b{display:grid;place-items:center;width:28px;height:28px;border-radius:9px;background:#fff2ec;color:var(--fms-accent);font-size:11px}.fms-contact-visual{position:relative;min-height:420px;display:grid;place-items:center}.fms-support-console{position:relative;width:min(100%,540px);padding:22px;border:1px solid #e3e7eb;border-radius:30px;background:rgba(255,255,255,.93);box-shadow:0 28px 80px rgba(41,47,58,.10);backdrop-filter:blur(10px)}.fms-support-console:before{content:"";position:absolute;inset:16px -28px -24px 30px;z-index:-1;border-radius:34px;background:linear-gradient(135deg,rgba(244,93,44,.08),rgba(247,248,250,.8));transform:rotate(3deg)}.fms-console-head{display:flex;align-items:center;gap:7px;padding-bottom:17px;border-bottom:1px solid #edf0f2}.fms-console-head>span{width:8px;height:8px;border-radius:50%;background:#e4e7ea}.fms-console-head>span:first-child{background:var(--fms-accent)}.fms-console-head b{margin-inline-start:auto;font-size:12px;color:#596271}.fms-console-ticket{display:flex;gap:14px;align-items:flex-start;padding:22px 10px 18px}.fms-live-dot{width:12px;height:12px;margin-top:8px;border-radius:50%;background:var(--fms-success);box-shadow:0 0 0 7px rgba(30,170,99,.09)}.fms-console-ticket div{display:grid;gap:5px}.fms-console-ticket small{color:#88909b;font-weight:700}.fms-console-ticket strong{font-size:20px;line-height:1.65}.fms-console-steps{display:flex;align-items:center;padding:8px 8px 24px}.fms-console-steps span{display:grid;place-items:center;width:42px;height:42px;border-radius:13px;border:1px solid #e2e6ea;color:#8b94a1;font-weight:900}.fms-console-steps span.done{color:#fff;border-color:var(--fms-accent);background:var(--fms-accent)}.fms-console-steps i{flex:1;height:1px;background:linear-gradient(90deg,#e3e7eb 0 50%,transparent 50%);background-size:7px 1px}.fms-console-note{display:flex;align-items:center;gap:12px;padding:14px;border-radius:18px;background:#f7f8fa}.fms-console-note>svg{width:34px;height:34px;padding:8px;border-radius:11px;background:#fff1eb;color:var(--fms-accent)}.fms-console-note span{display:grid;gap:2px}.fms-console-note b{font-size:14px}.fms-console-note small{color:#8b94a0;font-size:12px}
.fms-ticket-section{position:relative;padding:82px 0 110px;background:linear-gradient(#f8f9fb,#fff)}.fms-section-heading{text-align:center;max-width:820px;margin:0 auto 38px}.fms-section-heading .fms-eyebrow{justify-content:center}.fms-section-heading h2{margin:13px 0 10px;font-size:clamp(30px,3vw,42px);line-height:1.45}.fms-section-heading p{margin:0;color:var(--fms-muted);font-size:16px;line-height:1.9}.fms-ticket-form{display:grid;gap:18px;max-width:1180px;margin:auto}.fms-form-block{padding:28px;border:1px solid #e5e8ec;border-radius:24px;background:#fff;box-shadow:0 14px 44px rgba(34,41,50,.045)}.fms-form-block-head{display:flex;align-items:flex-start;gap:15px;margin-bottom:24px}.fms-form-block-head>span{display:grid;place-items:center;flex:0 0 44px;width:44px;height:44px;border-radius:14px;background:#fff2ed;color:var(--fms-accent);font-size:13px;font-weight:900}.fms-form-block-head div{display:grid;gap:4px}.fms-form-block-head h3{margin:0;font-size:20px}.fms-form-block-head p{margin:0;color:#8a929e;font-size:13px;line-height:1.6}.fms-field-grid{display:grid;gap:18px}.fms-field-grid.two{grid-template-columns:1fr 1fr}.fms-field{display:grid;gap:9px}.fms-field>span,.fms-captcha-row label>span{color:#46505d;font-size:13px;font-weight:800}.fms-field em{font-style:normal;color:var(--fms-accent)}.fms-field input,.fms-field textarea,.fms-phone-field select,.fms-phone-field input,.fms-captcha-row input,.fms-public-reply-form textarea,.fms-reply-captcha input{width:100%;border:1px solid #dde2e7;outline:none;background:#fbfcfd;border-radius:14px;color:#202630;font:inherit;transition:.2s}.fms-field input{height:52px;padding:0 16px}.fms-field textarea{padding:15px 16px;resize:vertical;min-height:150px;line-height:1.8}.fms-field input:focus,.fms-field textarea:focus,.fms-phone-field select:focus,.fms-phone-field input:focus,.fms-captcha-row input:focus,.fms-public-reply-form textarea:focus,.fms-reply-captcha input:focus{border-color:rgba(244,93,44,.62);box-shadow:0 0 0 4px rgba(244,93,44,.07);background:#fff}.fms-field.full{margin-top:16px}.fms-phone-field{display:grid;grid-template-columns:190px 1fr;direction:ltr}.fms-phone-field select{height:52px;border-radius:14px 0 0 14px;padding:0 12px;border-inline-end:0;color:#424b58}.fms-phone-field input{height:52px;padding:0 15px;border-radius:0 14px 14px 0;direction:ltr}.fms-department-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:14px}.fms-department-card{position:relative;display:flex;flex-direction:column;align-items:flex-start;min-height:190px;padding:20px;border:1px solid #e3e7eb;border-radius:20px;background:linear-gradient(145deg,#fff,#fbfcfd);cursor:pointer;transition:.22s;overflow:hidden}.fms-department-card:before{content:"";position:absolute;width:120px;height:120px;border-radius:50%;inset-inline-end:-65px;top:-65px;background:rgba(244,93,44,.045)}.fms-department-card input{position:absolute;opacity:0;pointer-events:none}.fms-department-card:hover{transform:translateY(-3px);border-color:#ffd4c3;box-shadow:0 16px 38px rgba(42,48,56,.07)}.fms-department-card:has(input:checked){border-color:var(--fms-accent);background:linear-gradient(145deg,#fff,#fff7f3);box-shadow:0 0 0 3px rgba(244,93,44,.07)}.fms-dept-check{position:absolute;inset-inline-end:14px;top:14px;display:grid;place-items:center;width:23px;height:23px;border:1px solid #e0e4e8;border-radius:8px;color:transparent;background:#fff;font-size:12px}.fms-department-card:has(input:checked) .fms-dept-check{color:#fff;background:var(--fms-accent);border-color:var(--fms-accent)}.fms-dept-icon{display:grid;place-items:center;width:54px;height:54px;margin-bottom:17px;border-radius:17px;background:#fff1eb;color:var(--fms-accent)}.fms-dept-icon svg{width:28px;height:28px}.fms-dept-sales{background:#fff4ea}.fms-dept-careers{background:#f3f6ff;color:#5a75c8}.fms-dept-management{background:#f6f3ff;color:#775bc6}.fms-department-card strong{margin-bottom:7px;font-size:16px}.fms-department-card small{color:#7b8490;line-height:1.7;font-size:12px}.fms-upload-box{display:flex;align-items:center;gap:14px;margin-top:17px;padding:18px;border:1px dashed #cfd5db;border-radius:18px;background:#fafbfc;cursor:pointer;transition:.2s}.fms-upload-box:hover{border-color:var(--fms-accent);background:#fff8f5}.fms-upload-box input,.fms-mini-upload input{display:none}.fms-upload-icon{display:grid;place-items:center;width:48px;height:48px;border-radius:14px;background:#fff0e9;color:var(--fms-accent)}.fms-upload-icon svg{width:25px}.fms-upload-box>span:nth-of-type(2){display:grid;gap:4px;flex:1}.fms-upload-box strong{font-size:14px}.fms-upload-box small{color:#8a929c;font-size:12px}.fms-upload-box>b{padding:10px 13px;border-radius:11px;background:#fff;border:1px solid #e3e6e9;font-size:12px}.fms-file-list{display:flex;flex-wrap:wrap;gap:8px;margin-top:11px}.fms-file-list:empty{display:none}.fms-file-chip{display:inline-flex;align-items:center;gap:7px;padding:8px 10px;border-radius:10px;background:#f3f5f7;color:#58616e;font-size:11px;font-weight:700}.fms-file-chip:before{content:"";width:7px;height:7px;border-radius:50%;background:var(--fms-accent)}.fms-security-block{background:linear-gradient(145deg,#fff,#fffbf9)}.fms-captcha-row{display:grid;grid-template-columns:180px minmax(180px,240px) 1fr;gap:14px;align-items:end}.fms-captcha-question{display:grid;place-items:center;height:58px;border-radius:15px;background:#20242b;color:#fff;font-size:20px;font-weight:900;direction:ltr}.fms-captcha-row label{display:grid;gap:7px}.fms-captcha-row input{height:58px;padding:0 14px}.fms-captcha-shield{display:flex;align-items:center;justify-content:flex-end;gap:9px;color:#75808c;font-size:12px;font-weight:800}.fms-captcha-shield svg{width:25px;color:var(--fms-success)}.fms-submit-row{display:flex;align-items:center;justify-content:space-between;gap:20px;margin-top:24px;padding-top:20px;border-top:1px solid #edf0f2}.fms-submit-row p{max-width:650px;margin:0;color:#7b8490;font-size:12px;line-height:1.8}.fms-submit-btn{display:flex;align-items:center;justify-content:center;gap:10px;min-width:190px;height:54px;border:0;border-radius:15px;background:linear-gradient(135deg,var(--fms-accent),#ff7441);color:#fff;font:inherit;font-weight:900;cursor:pointer;box-shadow:0 13px 30px rgba(244,93,44,.22);transition:.2s}.fms-submit-btn:hover{transform:translateY(-2px);box-shadow:0 17px 38px rgba(244,93,44,.28)}.fms-submit-btn:disabled{opacity:.65;cursor:wait;transform:none}.fms-submit-btn svg{width:19px}.fms-form-message{display:none;margin-top:12px;padding:11px 13px;border-radius:11px;font-size:13px;font-weight:700}.fms-form-message.is-error{display:block;background:#fff0f0;color:#bd2f2f}.fms-form-message.is-success{display:block;background:#ecfbf3;color:#187b4b}.fms-hp{position:absolute!important;left:-9999px!important;width:1px!important;height:1px!important;opacity:0!important}
.fms-ticket-modal[hidden]{display:none!important}.fms-ticket-modal{position:fixed;inset:0;z-index:9999999;display:grid;place-items:center;padding:20px}.fms-ticket-modal-backdrop{position:absolute;inset:0;background:rgba(18,22,28,.48);backdrop-filter:blur(8px)}.fms-ticket-modal-card{position:relative;width:min(100%,520px);padding:38px;border-radius:28px;background:#fff;text-align:center;box-shadow:0 35px 100px rgba(13,17,24,.25)}.fms-ticket-modal-close{position:absolute;top:15px;inset-inline-end:15px;width:38px;height:38px;border:1px solid #e6e9ec;border-radius:12px;background:#fff;color:#6b7480;font-size:24px;cursor:pointer}.fms-success-ring{display:grid;place-items:center;width:70px;height:70px;margin:0 auto 17px;border-radius:50%;background:#ebfbf3;color:var(--fms-success);box-shadow:0 0 0 10px rgba(30,170,99,.06)}.fms-success-ring svg{width:34px;stroke-width:2.2}.fms-ticket-modal-card>small{color:var(--fms-success);font-weight:900}.fms-ticket-modal-card h2{margin:9px 0 10px;font-size:26px}.fms-ticket-modal-card>p{margin:0;color:#727c88;line-height:1.8;font-size:14px}.fms-ticket-number{display:flex;align-items:center;gap:10px;margin:22px 0 14px;padding:13px 14px;border:1px solid #e5e8eb;border-radius:15px;background:#f8fafb}.fms-ticket-number span{color:#818995;font-size:12px}.fms-ticket-number strong{margin-inline-start:auto;font-size:18px;direction:ltr}.fms-ticket-number button{border:0;border-radius:9px;background:#fff1eb;color:var(--fms-accent);padding:8px 10px;font:inherit;font-size:11px;font-weight:900;cursor:pointer}.fms-modal-view-btn{display:flex;align-items:center;justify-content:center;gap:9px;height:52px;border-radius:14px;background:var(--fms-accent);color:#fff!important;text-decoration:none!important;font-weight:900}.fms-modal-view-btn svg{width:18px}
/* Ticket detail */
.fms-ticket-detail-page{min-height:70vh;background:#f7f8fa}.fms-ticket-top{position:relative;padding:78px 0 28px;background:linear-gradient(120deg,#fff,#fff8f4);border-bottom:1px solid #eceff2;overflow:hidden}.fms-ticket-top:before{content:"";position:absolute;width:420px;height:420px;border-radius:50%;inset-inline-end:-140px;top:-240px;border:65px solid rgba(244,93,44,.045)}.fms-ticket-topbar{position:relative;display:flex;align-items:flex-end;justify-content:space-between;gap:30px}.fms-ticket-topbar h1{margin:13px 0 8px;font-size:clamp(28px,3vw,42px);line-height:1.45;max-width:820px}.fms-ticket-topbar p{margin:0;color:#77818d}.fms-ticket-id-card{flex:0 0 auto;min-width:250px;padding:17px 20px;border:1px solid #e4e7ea;border-radius:18px;background:rgba(255,255,255,.88);display:grid;gap:5px}.fms-ticket-id-card small{color:#848d98;font-size:11px}.fms-ticket-id-card strong{font-size:21px;direction:ltr}.fms-public-status{display:inline-flex;align-items:center;gap:7px;width:max-content;margin-top:5px;padding:6px 9px;border-radius:9px;background:color-mix(in srgb,var(--status) 9%,white);color:var(--status);font-size:11px;font-weight:900}.fms-public-status i{width:7px;height:7px;border-radius:50%;background:var(--status)}.fms-ticket-meta-grid{position:relative;display:grid;grid-template-columns:repeat(4,1fr);margin-top:28px;border:1px solid #e7eaed;border-radius:18px;background:#fff;overflow:hidden}.fms-ticket-meta-grid>div{display:grid;gap:5px;padding:14px 18px;border-inline-end:1px solid #edf0f2}.fms-ticket-meta-grid>div:last-child{border:0}.fms-ticket-meta-grid span{color:#8c949f;font-size:11px}.fms-ticket-meta-grid strong{font-size:13px}.fms-ticket-conversation-section{padding:34px 0 90px}.fms-ticket-layout{display:grid;grid-template-columns:minmax(0,1fr) 300px;gap:24px;align-items:start}.fms-ticket-thread{padding:24px;border:1px solid #e4e8eb;border-radius:24px;background:#fff}.fms-thread-heading{display:flex;align-items:flex-end;justify-content:space-between;gap:20px;padding-bottom:18px;margin-bottom:22px;border-bottom:1px solid #edf0f2}.fms-thread-heading span{color:var(--fms-accent);font-size:11px;font-weight:900}.fms-thread-heading h2{margin:4px 0 0;font-size:21px}.fms-thread-heading>b{padding:7px 10px;border-radius:10px;background:#f4f6f8;color:#737d89;font-size:11px}.fms-thread-message{display:flex;align-items:flex-start;gap:12px;margin:18px 0}.fms-thread-message.is-admin{direction:ltr}.fms-thread-message.is-admin .fms-thread-bubble{direction:rtl}.firstm-lang-en .fms-thread-message.is-admin .fms-thread-bubble{direction:ltr}.fms-thread-avatar{display:grid;place-items:center;flex:0 0 42px;width:42px;height:42px;border-radius:13px;background:#f1f3f5;color:#404957;font-weight:900;overflow:hidden}.fms-thread-avatar img{width:100%;height:100%;object-fit:contain;padding:6px;background:#fff}.fms-thread-bubble{max-width:min(82%,760px);padding:16px 18px;border-radius:18px;background:#f5f7f8;border:1px solid #edf0f2}.fms-thread-message.is-client .fms-thread-bubble{border-start-start-radius:6px}.fms-thread-message.is-admin .fms-thread-bubble{border-start-end-radius:6px;background:#fff7f3;border-color:#ffe2d5}.fms-thread-meta{display:flex;flex-wrap:wrap;align-items:center;gap:7px 10px;margin-bottom:9px}.fms-thread-meta strong{font-size:13px}.fms-thread-meta span{padding:3px 7px;border-radius:7px;background:#fff;color:#818a96;font-size:9px;font-weight:800}.fms-thread-message.is-admin .fms-thread-meta span{background:#ffece4;color:var(--fms-accent)}.fms-thread-meta time{margin-inline-start:auto;color:#9ba2ac;font-size:10px;direction:ltr}.fms-thread-content{white-space:normal;color:#46505c;line-height:1.9;font-size:14px}.fms-edited-note{display:block;margin-top:8px;color:#9ba3ad;font-size:9px}.fms-attachments{display:flex;flex-wrap:wrap;gap:7px;margin-top:12px}.fms-attachments a{display:inline-flex;align-items:center;gap:7px;max-width:230px;padding:7px 9px;border:1px solid #e3e7ea;border-radius:9px;background:#fff;color:#59636f!important;text-decoration:none!important;font-size:10px}.fms-attachments a svg{flex:0 0 15px;width:15px;color:var(--fms-accent)}.fms-attachments a span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.fms-public-reply-form{margin-top:30px;padding:20px;border:1px solid #dfe4e8;border-radius:20px;background:#fbfcfd}.fms-reply-head{display:flex;gap:12px;align-items:flex-start;margin-bottom:14px}.fms-reply-head>span{display:grid;place-items:center;width:42px;height:42px;border-radius:13px;background:#fff0e9;color:var(--fms-accent)}.fms-reply-head svg{width:22px}.fms-reply-head h3{margin:0 0 3px;font-size:17px}.fms-reply-head p{margin:0;color:#89919c;font-size:11px;line-height:1.65}.fms-public-reply-form textarea{padding:14px 15px;resize:vertical;min-height:120px;line-height:1.8}.fms-reply-actions{display:flex;align-items:center;gap:10px;margin-top:12px}.fms-mini-upload{display:flex;align-items:center;gap:7px;height:44px;padding:0 12px;border:1px solid #dfe3e7;border-radius:12px;background:#fff;color:#606a76;font-size:11px;font-weight:800;cursor:pointer}.fms-mini-upload svg{width:17px}.fms-reply-captcha{display:flex;align-items:center;gap:8px;margin-inline-start:auto}.fms-reply-captcha b{padding:10px 12px;border-radius:10px;background:#20242b;color:#fff;direction:ltr;font-size:12px}.fms-reply-captcha input{width:92px;height:44px;padding:0 9px}.fms-reply-actions>button{display:flex;align-items:center;gap:7px;height:44px;padding:0 18px;border:0;border-radius:12px;background:var(--fms-accent);color:#fff;font:inherit;font-size:12px;font-weight:900;cursor:pointer}.fms-reply-actions>button svg{width:16px}.fms-ticket-sidebar{display:grid;gap:14px;position:sticky;top:120px}.fms-side-card{padding:20px;border:1px solid #e3e7ea;border-radius:20px;background:#fff}.fms-side-icon{display:grid;place-items:center;width:46px;height:46px;border-radius:14px;background:#edf9f3;color:var(--fms-success)}.fms-side-icon svg{width:24px}.fms-side-card h3{margin:14px 0 7px;font-size:16px}.fms-side-card p{margin:0;color:#828b96;font-size:11px;line-height:1.8}.fms-status-guide{display:grid;gap:9px}.fms-status-guide h3{margin:0 0 7px}.fms-status-guide span{display:flex;align-items:center;gap:8px;color:#626c77;font-size:11px;font-weight:700}.fms-status-guide i{width:9px;height:9px;border-radius:50%;background:var(--c)}.fms-side-new-ticket{display:grid;grid-template-columns:1fr auto;align-items:center;gap:3px 10px;padding:18px;border-radius:19px;background:linear-gradient(135deg,var(--fms-accent),#ff7740);color:#fff!important;text-decoration:none!important}.fms-side-new-ticket span{font-size:10px;opacity:.88}.fms-side-new-ticket strong{font-size:13px}.fms-side-new-ticket svg{grid-row:1/3;grid-column:2;width:20px}.fms-ticket-closed{display:grid;grid-template-columns:auto 1fr auto;gap:14px;align-items:center;margin-top:28px;padding:18px;border-radius:18px;background:#17191c;color:#fff}.fms-ticket-closed>span{display:grid;place-items:center;width:46px;height:46px;border-radius:14px;background:#292c30}.fms-ticket-closed svg{width:23px}.fms-ticket-closed h3{margin:0 0 3px;font-size:15px}.fms-ticket-closed p{margin:0;color:#bec4ca;font-size:11px}.fms-ticket-closed a{padding:10px 12px;border-radius:10px;background:#fff;color:#17191c!important;text-decoration:none!important;font-size:11px;font-weight:900}.fms-ticket-not-found{padding:120px 0;background:#f8f9fa;min-height:70vh}.fms-not-found-card{max-width:620px;margin:auto;padding:48px;text-align:center;border:1px solid #e5e8eb;border-radius:28px;background:#fff}.fms-not-found-card>span{display:inline-grid;place-items:center;width:70px;height:70px;border-radius:20px;background:#fff0e9;color:var(--fms-accent);font-size:20px;font-weight:900}.fms-not-found-card h1{font-size:28px;margin:18px 0 10px}.fms-not-found-card p{color:#7b8590;line-height:1.8}.fms-not-found-card a{display:inline-flex;margin-top:10px;padding:12px 17px;border-radius:12px;background:var(--fms-accent);color:#fff!important;text-decoration:none!important;font-weight:900}
@media(max-width:1100px){.fms-contact-hero-grid{grid-template-columns:1fr 420px;gap:35px}.fms-department-grid{grid-template-columns:1fr 1fr}.fms-ticket-layout{grid-template-columns:1fr 260px}.fms-ticket-meta-grid{grid-template-columns:1fr 1fr}.fms-ticket-meta-grid>div:nth-child(2){border-inline-end:0}.fms-ticket-meta-grid>div:nth-child(-n+2){border-bottom:1px solid #edf0f2}}
@media(max-width:820px){.fms-container{width:min(100% - 30px,720px)}.fms-contact-hero{padding:62px 0 52px}.fms-contact-hero-grid{grid-template-columns:1fr;gap:28px}.fms-contact-copy{text-align:center}.fms-contact-copy .fms-eyebrow{justify-content:center}.fms-contact-copy h1{max-width:none;font-size:36px}.fms-contact-copy>p{font-size:16px}.fms-contact-points{justify-content:center}.fms-contact-visual{min-height:330px}.fms-support-console{width:min(92%,520px)}.fms-ticket-section{padding:62px 0 80px}.fms-field-grid.two{grid-template-columns:1fr}.fms-ticket-layout{grid-template-columns:1fr}.fms-ticket-sidebar{position:static;grid-template-columns:1fr 1fr}.fms-ticket-sidebar .fms-side-new-ticket{grid-column:1/-1}.fms-ticket-top{padding:55px 0 24px}.fms-ticket-topbar{align-items:stretch;flex-direction:column}.fms-ticket-id-card{min-width:0;width:100%}.fms-ticket-conversation-section{padding-top:24px}.fms-captcha-row{grid-template-columns:150px 1fr}.fms-captcha-shield{grid-column:1/-1;justify-content:flex-start}.fms-submit-row{align-items:stretch;flex-direction:column}.fms-submit-btn{width:100%}.fms-reply-actions{flex-wrap:wrap}.fms-reply-captcha{margin-inline-start:0}.fms-reply-actions>button{margin-inline-start:auto}}
@media(max-width:560px){.fms-container{width:calc(100% - 22px)}.fms-contact-hero{padding:42px 0 42px}.fms-contact-copy h1{font-size:29px;line-height:1.4;margin-top:12px}.fms-contact-copy>p{font-size:14px;line-height:1.85}.fms-contact-points{gap:7px}.fms-contact-points span{width:100%;justify-content:flex-start}.fms-contact-visual{min-height:290px}.fms-support-console{width:100%;padding:16px;border-radius:22px}.fms-support-console:before{inset:14px -8px -14px 20px}.fms-console-ticket strong{font-size:15px}.fms-console-steps span{width:36px;height:36px}.fms-section-heading{margin-bottom:24px}.fms-section-heading h2{font-size:27px}.fms-section-heading p{font-size:13px}.fms-form-block{padding:18px;border-radius:19px}.fms-form-block-head{gap:11px;margin-bottom:18px}.fms-form-block-head>span{width:38px;height:38px;flex-basis:38px}.fms-form-block-head h3{font-size:17px}.fms-phone-field{grid-template-columns:135px 1fr}.fms-phone-field select{font-size:11px}.fms-department-grid{grid-template-columns:1fr}.fms-department-card{min-height:0;display:grid;grid-template-columns:auto 1fr;grid-template-rows:auto auto;column-gap:13px;align-items:center;padding:16px}.fms-dept-icon{grid-row:1/3;margin:0;width:48px;height:48px}.fms-department-card strong{margin:0;font-size:14px}.fms-department-card small{font-size:11px}.fms-upload-box{align-items:flex-start;padding:14px}.fms-upload-box>b{display:none}.fms-upload-icon{width:42px;height:42px;flex:0 0 42px}.fms-captcha-row{grid-template-columns:115px 1fr;gap:9px}.fms-captcha-question,.fms-captcha-row input{height:52px}.fms-captcha-question{font-size:16px}.fms-ticket-modal-card{padding:32px 20px 22px;border-radius:22px}.fms-ticket-modal-card h2{font-size:21px}.fms-ticket-number{flex-wrap:wrap}.fms-ticket-number strong{width:100%;order:3;text-align:center}.fms-ticket-topbar h1{font-size:27px}.fms-ticket-meta-grid{grid-template-columns:1fr}.fms-ticket-meta-grid>div{border-inline-end:0!important;border-bottom:1px solid #edf0f2!important}.fms-ticket-meta-grid>div:last-child{border-bottom:0!important}.fms-ticket-thread{padding:15px;border-radius:19px}.fms-thread-heading{align-items:flex-start;flex-direction:column}.fms-thread-message{gap:8px}.fms-thread-avatar{width:34px;height:34px;flex-basis:34px;border-radius:10px}.fms-thread-bubble{max-width:calc(100% - 42px);padding:13px;border-radius:15px}.fms-thread-meta time{width:100%;margin-inline-start:0}.fms-thread-content{font-size:13px}.fms-public-reply-form{padding:14px}.fms-reply-head p{display:none}.fms-reply-actions{display:grid;grid-template-columns:1fr 1fr}.fms-mini-upload{justify-content:center}.fms-reply-captcha{grid-column:1/-1;display:grid;grid-template-columns:1fr 1fr}.fms-reply-captcha input{width:100%}.fms-reply-actions>button{width:100%;justify-content:center;margin:0}.fms-ticket-sidebar{grid-template-columns:1fr}.fms-ticket-sidebar .fms-side-new-ticket{grid-column:auto}.fms-ticket-closed{grid-template-columns:auto 1fr}.fms-ticket-closed a{grid-column:1/-1;text-align:center}.fms-not-found-card{padding:30px 18px}.fms-not-found-card h1{font-size:23px}}
.fms-created-ticket-summary{display:grid;grid-template-columns:1fr 1fr 110px;gap:8px;margin:0 0 14px;text-align:start}.fms-created-ticket-summary>div{display:grid;gap:3px;padding:10px 11px;border:1px solid #e8ebee;border-radius:11px;background:#fbfcfd}.fms-created-ticket-summary span{color:#8a929c;font-size:9px}.fms-created-ticket-summary strong{font-size:11px}.fms-created-ticket-summary strong.is-open{color:#1eaa63}@media(max-width:560px){.fms-created-ticket-summary{grid-template-columns:1fr 1fr}.fms-created-ticket-summary>div:last-child{grid-column:1/-1}}
.fms-department-card{padding-top:15px}.fms-dept-art{display:grid;place-items:center;width:100%;height:82px;margin-bottom:8px;overflow:hidden}.fms-dept-art img{display:block;width:132px;height:90px;object-fit:contain}.fms-dept-icon{position:absolute;inset-inline-start:14px;top:14px;width:34px;height:34px;margin:0;border-radius:11px;background:rgba(255,255,255,.92);box-shadow:0 5px 14px rgba(35,42,50,.06)}.fms-dept-icon svg{width:18px;height:18px}@media(max-width:560px){.fms-department-card{grid-template-columns:76px 1fr;padding:12px}.fms-dept-art{grid-row:1/3;width:76px;height:64px;margin:0}.fms-dept-art img{width:82px;height:62px}.fms-dept-icon{display:none}}
.fms-captcha-question,.fms-reply-captcha b{position:relative;overflow:hidden;background:linear-gradient(135deg,#fff1e9,#f4f6f8)!important;color:#242a33!important;border:1px solid #f0d7cb;letter-spacing:.22em;text-shadow:1px 1px 0 rgba(244,93,44,.12);isolation:isolate}.fms-captcha-question:before,.fms-reply-captcha b:before{content:"";position:absolute;inset:-20px;z-index:-1;background:repeating-linear-gradient(22deg,transparent 0 9px,rgba(244,93,44,.06) 10px 11px),repeating-linear-gradient(-18deg,transparent 0 13px,rgba(55,65,78,.045) 14px 15px);transform:rotate(-3deg)}
\n\n/* v1.20.1 — photographic support visuals */\n.fms-support-photo-stage{position:relative;width:min(100%,590px);min-height:430px;display:grid;place-items:center;isolation:isolate}\n.fms-photo-halo{position:absolute;width:82%;aspect-ratio:1;border-radius:50%;background:radial-gradient(circle,rgba(244,93,44,.17) 0,rgba(244,93,44,.06) 45%,transparent 72%);filter:blur(3px);z-index:-1}\n.fms-support-hero-photo{display:block;width:min(96%,560px);height:auto;max-height:410px;object-fit:contain;border-radius:32px;mix-blend-mode:multiply;filter:drop-shadow(0 22px 32px rgba(31,37,45,.08))}\n.fms-photo-chip{position:absolute;display:flex;align-items:center;gap:8px;padding:10px 13px;border:1px solid rgba(229,232,236,.96);border-radius:14px;background:rgba(255,255,255,.94);box-shadow:0 12px 28px rgba(34,40,48,.09);backdrop-filter:blur(8px);color:#252b34;font-size:11px;font-weight:900;white-space:nowrap}\n.fms-photo-chip svg{width:18px;height:18px;color:var(--fms-accent)}\n.fms-photo-chip-support{top:13%;inset-inline-end:1%}.fms-photo-chip-sales{top:43%;inset-inline-end:-1%}.fms-photo-chip-careers{bottom:13%;inset-inline-end:6%}.fms-photo-chip-management{bottom:18%;inset-inline-start:0}\n.fms-department-card{min-height:270px;padding:10px 10px 18px;align-items:stretch;background:#fff;border-radius:21px}\n.fms-department-card:before{display:none}\n.fms-department-card:hover{transform:translateY(-4px);border-color:#f7c8b6;box-shadow:0 18px 36px rgba(35,42,50,.08)}\n.fms-department-card:has(input:checked){background:#fff;border-color:var(--fms-accent);box-shadow:0 0 0 3px rgba(244,93,44,.07),0 18px 38px rgba(35,42,50,.08)}\n.fms-dept-art{position:relative;width:100%;height:145px;margin:0 0 15px;border-radius:15px;overflow:hidden;background:#f5f6f7}\n.fms-dept-art:after{content:"";position:absolute;inset:0;background:linear-gradient(180deg,transparent 55%,rgba(20,24,31,.08));pointer-events:none}\n.fms-dept-art img{width:100%;height:100%;object-fit:cover;object-position:center;transform:scale(1.012);transition:transform .35s ease}\n.fms-department-card:hover .fms-dept-art img{transform:scale(1.055)}\n.fms-dept-icon{inset-inline-start:20px;top:125px;width:38px;height:38px;border:1px solid #eceff1;background:#fff;box-shadow:0 8px 18px rgba(34,40,48,.10);z-index:3}\n.fms-dept-icon svg{width:19px;height:19px}\n.fms-department-card>strong,.fms-department-card>small{padding-inline:9px}\n.fms-department-card>strong{margin:0 0 6px;font-size:16px;line-height:1.45}\n.fms-department-card>small{font-size:12px;line-height:1.75;min-height:42px}\n.fms-dept-check{z-index:4;top:20px;inset-inline-end:20px;box-shadow:0 6px 16px rgba(30,35,42,.07)}\n@media(max-width:1100px){.fms-support-photo-stage{min-height:385px}.fms-support-hero-photo{max-height:365px}.fms-dept-art{height:170px}.fms-dept-icon{top:150px}}\n@media(max-width:820px){.fms-contact-visual{min-height:380px}.fms-support-photo-stage{min-height:370px;margin-inline:auto}.fms-support-hero-photo{max-height:350px}.fms-photo-chip{font-size:10px;padding:9px 11px}.fms-photo-chip-management{inset-inline-start:5%}.fms-department-grid{gap:12px}.fms-department-card{min-height:250px}.fms-dept-art{height:150px}.fms-dept-icon{top:130px}}\n@media(max-width:560px){.fms-contact-visual{min-height:315px}.fms-support-photo-stage{min-height:310px;width:100%}.fms-support-hero-photo{width:100%;max-height:292px;border-radius:24px}.fms-photo-halo{width:92%}.fms-photo-chip{font-size:9px;padding:7px 9px;border-radius:11px}.fms-photo-chip svg{width:14px;height:14px}.fms-photo-chip-support{top:8%;inset-inline-end:0}.fms-photo-chip-sales{top:42%;inset-inline-end:0}.fms-photo-chip-careers{bottom:6%;inset-inline-end:2%}.fms-photo-chip-management{bottom:9%;inset-inline-start:0}.fms-department-card{display:grid;grid-template-columns:112px 1fr;grid-template-rows:auto auto;column-gap:13px;align-items:center;min-height:118px;padding:9px;border-radius:17px}.fms-dept-art{grid-row:1/3;width:112px;height:100px;margin:0;border-radius:12px}.fms-dept-art img{width:100%;height:100%;object-fit:cover}.fms-dept-icon{display:none}.fms-department-card>strong,.fms-department-card>small{padding:0}.fms-department-card>strong{align-self:end;font-size:14px}.fms-department-card>small{align-self:start;min-height:0;font-size:10px;line-height:1.65}.fms-dept-check{top:14px;inset-inline-end:14px}}\n

/* v1.20.2 — arithmetic captcha + premium public ticket view */
.fms-captcha-question,.fms-reply-captcha b{background:#fff7f2!important;border:1px solid #ffd9c8!important;color:#ef5b2a!important;letter-spacing:0!important;text-shadow:none!important;font-variant-numeric:tabular-nums;font-size:18px;font-weight:900}.fms-captcha-question:before,.fms-reply-captcha b:before{display:none!important}
.fms-ticket-detail-page{background:linear-gradient(180deg,#fff 0,#fafbfc 100%)}.fms-ticket-top{position:relative;overflow:hidden;padding:72px 0 34px;background:radial-gradient(circle at 82% 10%,rgba(244,93,44,.12),transparent 31%),#fff}.fms-ticket-top:after{content:"";position:absolute;inset:0;background-image:linear-gradient(rgba(43,49,57,.025) 1px,transparent 1px),linear-gradient(90deg,rgba(43,49,57,.025) 1px,transparent 1px);background-size:34px 34px;mask-image:linear-gradient(to bottom,#000,transparent);pointer-events:none}.fms-ticket-top .fms-container{position:relative;z-index:1}.fms-ticket-topbar{padding:25px 28px;border:1px solid #e8ebee;border-radius:25px;background:rgba(255,255,255,.88);box-shadow:0 18px 55px rgba(38,44,52,.06);backdrop-filter:blur(12px)}.fms-ticket-topbar h1{max-width:780px;margin:9px 0 6px;font-size:34px;line-height:1.45}.fms-ticket-topbar p{max-width:680px}.fms-ticket-id-card{border:1px solid #eceff1;border-radius:18px;background:#fff;box-shadow:none}.fms-ticket-meta-grid{margin-top:12px;border:1px solid #e8ebee;border-radius:18px;background:#fff;box-shadow:none}.fms-ticket-conversation-section{padding:28px 0 80px}.fms-ticket-layout{grid-template-columns:minmax(0,1fr) 300px;gap:16px;align-items:start}.fms-ticket-thread{padding:0;overflow:hidden;border:1px solid #e8ebee;border-radius:22px;background:#fff;box-shadow:0 14px 45px rgba(38,44,52,.045)}.fms-thread-heading{padding:20px 22px;margin:0;border-bottom:1px solid #edf0f2;background:linear-gradient(135deg,#fff,#fffaf7)}.fms-thread-heading h2{font-size:20px}.fms-thread-message{padding-inline:20px}.fms-thread-message.is-initial{padding-top:20px}.fms-thread-bubble{border-color:#e5e9ec;box-shadow:none}.fms-thread-message.is-admin .fms-thread-bubble{border-color:#ffddcf;background:#fff7f2}.fms-public-reply-form{margin:18px 20px 20px;padding:18px;border:1px solid #e7eaed;border-radius:17px;background:#fbfcfd}.fms-public-reply-form textarea{border-color:#dfe3e7;background:#fff}.fms-ticket-sidebar{gap:12px}.fms-side-card,.fms-side-new-ticket{border:1px solid #e8ebee;border-radius:18px;background:#fff;box-shadow:none}.fms-status-guide span{border-bottom-color:#f0f2f4}.fms-ticket-closed{margin:18px 20px 20px;border-radius:17px}.fms-attachments a{background:#fff}
@media(max-width:900px){.fms-ticket-layout{grid-template-columns:1fr}.fms-ticket-sidebar{grid-template-columns:1fr 1fr}.fms-ticket-topbar h1{font-size:30px}}
@media(max-width:560px){.fms-ticket-top{padding:45px 0 20px}.fms-ticket-topbar{padding:18px;border-radius:20px}.fms-ticket-topbar h1{font-size:24px}.fms-ticket-meta-grid{border-radius:15px}.fms-ticket-thread{border-radius:17px}.fms-thread-heading{padding:16px}.fms-thread-message{padding-inline:12px}.fms-thread-message.is-initial{padding-top:14px}.fms-public-reply-form{margin:12px;padding:14px}.fms-ticket-sidebar{grid-template-columns:1fr}.fms-captcha-question,.fms-reply-captcha b{font-size:15px}}


/* v1.20.3 — standalone ticket workspace (no site header/footer) */
body.fms-ticket-standalone-body{margin:0!important;background:#f5f6f7!important;color:#20262d!important;font-family:"Tajawal",sans-serif!important}.fms-ticket-standalone *{box-sizing:border-box}.fms-ticket-standalone{min-height:100vh;background:radial-gradient(circle at 82% 0,rgba(244,93,44,.09),transparent 28%),linear-gradient(180deg,#fff 0,#f7f8f9 28%,#f4f5f6 100%);color:#20262d}.fms-ticket-standalone a{text-decoration:none}.fms-track-header{position:sticky;top:0;z-index:70;border-bottom:1px solid rgba(224,228,232,.9);background:rgba(255,255,255,.92);backdrop-filter:blur(18px)}.fms-track-header-inner{width:min(1180px,calc(100% - 40px));height:76px;margin:auto;display:flex;align-items:center;justify-content:space-between;gap:20px}.fms-track-brand{display:flex;align-items:center;gap:12px;color:#20262d!important}.fms-track-brand img{width:56px;height:44px;object-fit:contain}.fms-track-brand span{display:grid;line-height:1.25}.fms-track-brand b{font-size:13px}.fms-track-brand small{margin-top:3px;color:#959da6;font-size:9px;letter-spacing:.04em}.fms-track-header-actions{display:flex;align-items:center;gap:10px}.fms-track-secure{display:inline-flex;align-items:center;gap:8px;color:#7d8791;font-size:10px;font-weight:700}.fms-track-secure i{width:8px;height:8px;border-radius:50%;background:#22ad68;box-shadow:0 0 0 6px rgba(34,173,104,.09)}.fms-track-header-actions>a{display:inline-flex;align-items:center;height:40px;padding:0 15px;border:1px solid #eadfd9;border-radius:11px;background:#fff7f2;color:#e65723!important;font-size:10px;font-weight:900}.fms-track-main-shell{width:min(1180px,calc(100% - 40px));margin:auto;padding:42px 0 70px}.fms-track-hero{display:grid;grid-template-columns:minmax(0,1fr) 250px;gap:24px;align-items:center;padding:30px 32px;border:1px solid #e4e7ea;border-radius:26px;background:rgba(255,255,255,.94);box-shadow:0 16px 60px rgba(40,47,55,.055);overflow:hidden;position:relative}.fms-track-hero:before{content:"";position:absolute;inset-inline-start:-80px;top:-120px;width:300px;height:300px;border-radius:50%;background:radial-gradient(circle,rgba(244,93,44,.11),transparent 70%);pointer-events:none}.fms-track-hero-copy{position:relative;z-index:1}.fms-track-kicker{display:flex;align-items:center;gap:14px;flex-wrap:wrap;color:#8b949d;font-size:9px;font-weight:700}.fms-track-status{display:inline-flex;align-items:center;gap:8px;padding:7px 10px;border-radius:999px;background:color-mix(in srgb,var(--ticket-status) 9%,#fff);color:var(--ticket-status);font-weight:900}.fms-track-status i{width:7px;height:7px;border-radius:50%;background:var(--ticket-status)}.fms-track-hero h1{max-width:760px;margin:13px 0 8px;font-size:31px;line-height:1.45;letter-spacing:-.02em}.fms-track-hero p{max-width:720px;margin:0;color:#727d87;font-size:12px;line-height:1.9}.fms-track-number-card{display:grid;gap:5px;padding:21px;border:1px solid #e9ecef;border-radius:18px;background:#fbfcfd;text-align:center}.fms-track-number-card span{color:#939ba4;font-size:9px}.fms-track-number-card strong{color:#20262d;font-size:19px;letter-spacing:.02em}.fms-track-number-card small{color:#a2a8af;font-size:8px}.fms-track-meta-strip{display:grid;grid-template-columns:repeat(4,1fr);margin-top:14px;border:1px solid #e5e8eb;border-radius:18px;background:#fff;overflow:hidden}.fms-track-meta-strip>div{display:grid;gap:5px;padding:15px 18px;border-inline-end:1px solid #edf0f2}.fms-track-meta-strip>div:last-child{border-inline-end:0}.fms-track-meta-strip span{color:#9aa2aa;font-size:8px}.fms-track-meta-strip b{font-size:10px}.fms-track-workspace{display:grid;grid-template-columns:minmax(0,1fr) 290px;gap:16px;align-items:start;margin-top:16px}.fms-track-conversation{overflow:hidden;border:1px solid #e4e7ea;border-radius:22px;background:#fff}.fms-track-section-head{display:flex;align-items:center;justify-content:space-between;gap:15px;padding:20px 22px;border-bottom:1px solid #edf0f2}.fms-track-section-head span{color:#e95b20;font-size:8px;font-weight:900}.fms-track-section-head h2{margin:3px 0 0;font-size:17px}.fms-track-section-head>b{padding:6px 9px;border-radius:9px;background:#f5f6f7;color:#78828c;font-size:8px}.fms-track-thread{padding:22px;background:linear-gradient(180deg,#fbfcfd,#f8f9fa)}.fms-track-message{display:flex;align-items:flex-start;gap:10px;margin:0 0 18px}.fms-track-message.is-admin{direction:ltr}.fms-track-message.is-admin .fms-track-bubble{direction:rtl;border-color:#ffd9ca;background:#fff7f2}.fms-track-avatar{display:grid;place-items:center;flex:0 0 38px;width:38px;height:38px;overflow:hidden;border:1px solid #e4e8eb;border-radius:13px;background:#fff;color:#5f6872;font-size:12px;font-weight:900}.fms-track-avatar img{width:100%;height:100%;padding:6px;object-fit:contain}.fms-track-bubble{width:min(82%,720px);padding:15px 16px;border:1px solid #e4e8eb;border-radius:17px;background:#fff;direction:rtl}.fms-track-message-meta{display:flex;align-items:center;gap:7px;flex-wrap:wrap;margin-bottom:9px}.fms-track-message-meta strong{font-size:10px}.fms-track-message-meta span{padding:3px 6px;border-radius:6px;background:#f3f5f6;color:#88919a;font-size:7px}.fms-track-message-meta time{margin-inline-start:auto;color:#9da4ab;font-size:7px;direction:ltr}.fms-track-message-text{white-space:pre-wrap;color:#4f5963;font-size:11px;line-height:1.95}.fms-track-edited{display:block;margin-top:8px;color:#9aa1a8;font-size:7px}.fms-track-files,.fms-track-side-files{display:flex;flex-wrap:wrap;gap:7px;margin-top:11px}.fms-track-files a,.fms-track-side-files a{display:flex;align-items:center;gap:7px;min-width:0;padding:8px 9px;border:1px solid #e7eaed;border-radius:10px;background:#fff;color:#505a64!important;font-size:8px}.fms-track-files a b,.fms-track-side-files a b{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.fms-file-icon,.fms-track-side-files a span{display:grid;place-items:center;width:23px;height:23px;flex:0 0 23px;border-radius:7px;background:#fff1ea;color:#ef612d;font-weight:900}.fms-track-composer{margin:0 20px 20px;padding:17px;border:1px solid #e5e8eb;border-radius:17px;background:#fbfcfd}.fms-track-composer-head{display:flex;align-items:end;justify-content:space-between;gap:15px;margin-bottom:12px}.fms-track-composer-head span{color:#ee612c;font-size:8px;font-weight:900}.fms-track-composer-head h3{margin:3px 0 0;font-size:13px}.fms-track-composer-head small{color:#9ba2aa;font-size:8px}.fms-track-composer textarea{width:100%;min-height:120px;padding:13px 14px;border:1px solid #dfe3e7;border-radius:13px;background:#fff;outline:0;resize:vertical;font:inherit;font-size:11px;line-height:1.8}.fms-track-composer textarea:focus{border-color:#f2b8a2;box-shadow:0 0 0 3px rgba(244,93,44,.055)}.fms-track-composer-tools{display:grid;grid-template-columns:auto minmax(220px,1fr) auto;gap:8px;align-items:center;margin-top:9px}.fms-track-upload{display:flex;align-items:center;gap:7px;height:42px;padding:0 11px;border:1px solid #e2e6e9;border-radius:11px;background:#fff;color:#606a74;cursor:pointer;font-size:9px}.fms-track-upload input{display:none}.fms-track-upload span{font-size:15px;color:#ef612d}.fms-track-captcha{display:flex;align-items:center;gap:8px;min-width:0;height:42px;padding:0 10px;border:1px solid #e2e6e9;border-radius:11px;background:#fff}.fms-track-captcha span{color:#99a1a9;font-size:8px}.fms-track-captcha b{margin-inline-start:auto;color:#333a42;font-size:12px;direction:ltr}.fms-track-captcha input{width:72px;height:30px;padding:0 7px;border:1px solid #e1e4e7;border-radius:8px;outline:0;text-align:center;font:inherit;font-size:10px}.fms-track-composer-tools>button{display:flex;align-items:center;gap:9px;height:42px;padding:0 17px;border:0;border-radius:11px;background:#f45d2c;color:#fff;cursor:pointer;font:inherit;font-size:9px;font-weight:900;box-shadow:0 9px 20px rgba(244,93,44,.18)}.fms-track-composer-tools>button:disabled{opacity:.6;cursor:wait}.fms-track-sidebar{display:grid;gap:11px;position:sticky;top:92px}.fms-track-side-card{padding:17px;border:1px solid #e4e7ea;border-radius:17px;background:#fff}.fms-track-side-card.is-status{border-top:3px solid var(--ticket-status)}.fms-track-side-title{display:flex;align-items:center;gap:10px}.fms-track-side-title>span{width:11px;height:11px;border-radius:50%;background:var(--ticket-status);box-shadow:0 0 0 7px color-mix(in srgb,var(--ticket-status) 9%,transparent)}.fms-track-side-title small{color:#959da5;font-size:8px}.fms-track-side-title h3{margin:2px 0 0;color:var(--ticket-status);font-size:13px}.fms-track-side-card>p{margin:12px 0 0;color:#7b858e;font-size:9px;line-height:1.8}.fms-track-side-heading{display:flex;align-items:center;justify-content:space-between;margin-bottom:11px}.fms-track-side-heading h3{margin:0;font-size:11px}.fms-track-side-heading span{color:#9da4ab;font-size:8px}.fms-track-side-card dl{display:grid;gap:0;margin:0}.fms-track-side-card dl div{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:8px 0;border-bottom:1px solid #eff1f3}.fms-track-side-card dl div:last-child{border-bottom:0}.fms-track-side-card dt{color:#9ba2aa;font-size:8px}.fms-track-side-card dd{margin:0;color:#48515a;font-size:9px;font-weight:850}.fms-track-side-files{display:grid}.fms-track-side-files a{width:100%}.fms-track-privacy{display:flex;gap:10px;padding:15px;border-radius:16px;background:#22272d;color:#fff}.fms-track-privacy>span{display:grid;place-items:center;width:31px;height:31px;flex:0 0 31px;border-radius:9px;background:rgba(255,255,255,.09);color:#78d7a5}.fms-track-privacy b{font-size:9px}.fms-track-privacy p{margin:4px 0 0;color:#bcc2c8;font-size:8px;line-height:1.7}.fms-track-closed{display:grid;grid-template-columns:auto 1fr auto;gap:12px;align-items:center;margin:0 20px 20px;padding:16px;border-radius:16px;background:#20252b;color:#fff}.fms-track-closed>span{display:grid;place-items:center;width:38px;height:38px;border-radius:11px;background:#2c3238;color:#7ee0aa}.fms-track-closed h3{margin:0 0 3px;font-size:12px}.fms-track-closed p{margin:0;color:#bcc2c8;font-size:8px}.fms-track-closed a{padding:9px 11px;border-radius:9px;background:#fff;color:#20252b!important;font-size:8px;font-weight:900}.fms-track-not-found{max-width:600px;margin:70px auto;padding:42px 30px;border:1px solid #e5e8eb;border-radius:24px;background:#fff;text-align:center}.fms-track-not-found>span{display:grid;place-items:center;width:68px;height:68px;margin:auto;border-radius:20px;background:#fff0e9;color:#ef612d;font-size:20px;font-weight:950}.fms-track-not-found h1{margin:17px 0 7px;font-size:25px}.fms-track-not-found p{color:#7d8790;font-size:11px}.fms-track-not-found a{display:inline-flex;margin-top:10px;padding:11px 15px;border-radius:10px;background:#f45d2c;color:#fff!important;font-size:9px;font-weight:900}.fms-track-footer{width:min(1180px,calc(100% - 40px));margin:auto;padding:18px 0 28px;border-top:1px solid #e3e6e9;display:flex;justify-content:space-between;color:#9aa1a8;font-size:8px}
@media(max-width:900px){.fms-track-main-shell{padding-top:26px}.fms-track-hero{grid-template-columns:1fr}.fms-track-number-card{text-align:start}.fms-track-meta-strip{grid-template-columns:1fr 1fr}.fms-track-meta-strip>div:nth-child(2){border-inline-end:0}.fms-track-meta-strip>div:nth-child(-n+2){border-bottom:1px solid #edf0f2}.fms-track-workspace{grid-template-columns:1fr}.fms-track-sidebar{position:static;grid-template-columns:1fr 1fr}.fms-track-privacy{grid-column:1/-1}}
@media(max-width:620px){.fms-track-header-inner,.fms-track-main-shell,.fms-track-footer{width:calc(100% - 22px)}.fms-track-header-inner{height:66px}.fms-track-brand img{width:44px;height:36px}.fms-track-brand b{font-size:11px}.fms-track-brand small,.fms-track-secure{display:none}.fms-track-header-actions>a{height:36px;padding:0 10px;font-size:8px}.fms-track-main-shell{padding:18px 0 40px}.fms-track-hero{padding:20px;border-radius:19px}.fms-track-hero h1{font-size:23px}.fms-track-hero p{font-size:10px}.fms-track-number-card{padding:15px}.fms-track-meta-strip{grid-template-columns:1fr}.fms-track-meta-strip>div{border-inline-end:0;border-bottom:1px solid #edf0f2}.fms-track-meta-strip>div:last-child{border-bottom:0}.fms-track-section-head{padding:16px}.fms-track-section-head h2{font-size:15px}.fms-track-thread{padding:14px}.fms-track-message{gap:7px}.fms-track-avatar{width:33px;height:33px;flex-basis:33px;border-radius:10px}.fms-track-bubble{width:calc(100% - 40px);padding:12px;border-radius:14px}.fms-track-message-meta time{width:100%;margin-inline-start:0}.fms-track-message-text{font-size:10px}.fms-track-composer{margin:0 11px 11px;padding:13px}.fms-track-composer-head{align-items:flex-start;flex-direction:column}.fms-track-composer-tools{grid-template-columns:1fr 1fr}.fms-track-captcha{grid-column:1/-1}.fms-track-composer-tools>button{justify-content:center}.fms-track-sidebar{grid-template-columns:1fr}.fms-track-privacy{grid-column:auto}.fms-track-closed{grid-template-columns:auto 1fr;margin:0 11px 11px}.fms-track-closed a{grid-column:1/-1;text-align:center}.fms-track-footer{font-size:7px}}


/* =========================================================
   FirstM v1.20.4 — standalone ticket workspace, rebuilt from
   scratch. No dependency on the legacy .fms-track-* layout.
   ========================================================= */
body.fmt-ticket-body{margin:0!important;background:#f4f6f8!important;color:#172033;font-family:"Tajawal",Arial,sans-serif;overflow-x:hidden}body.fmt-ticket-body *{box-sizing:border-box}.fmt-ticket-app{min-height:100vh;background:radial-gradient(circle at 90% 0%,rgba(244,93,44,.075),transparent 24%),linear-gradient(180deg,#f7f9fb,#f2f5f8 48%,#fff)}.fmt-ticket-app svg{display:block;width:1em;height:1em;fill:none;stroke:currentColor;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}.fmt-ticket-shell{width:min(1220px,calc(100% - 40px));margin-inline:auto}.fmt-ticket-topbar{position:sticky;top:0;z-index:40;background:rgba(255,255,255,.92);border-bottom:1px solid rgba(218,225,233,.9);backdrop-filter:blur(18px)}.fmt-ticket-topbar-inner{height:76px;display:flex;align-items:center;justify-content:space-between;gap:20px}.fmt-ticket-brand{display:flex;align-items:center;gap:11px;color:#172033!important;text-decoration:none!important}.fmt-ticket-brand img{width:52px;height:42px;object-fit:contain}.fmt-ticket-brand span{display:grid;gap:2px}.fmt-ticket-brand b{font-size:13px}.fmt-ticket-brand small{font-size:8px;color:#9aa4af;letter-spacing:1.2px}.fmt-ticket-top-actions{display:flex;align-items:center;gap:9px}.fmt-ticket-secure{height:39px;padding:0 12px;display:flex;align-items:center;gap:7px;border:1px solid #e2e8ef;border-radius:11px;background:#fff;color:#687583}.fmt-ticket-secure svg{width:15px;height:15px;color:#25a566}.fmt-ticket-secure b{font-size:8px}.fmt-ticket-top-actions>a{height:39px;padding:0 13px;display:flex;align-items:center;gap:7px;border-radius:11px;background:#f45d2c;color:#fff!important;text-decoration:none!important;font-size:8px;font-weight:900;box-shadow:0 10px 24px rgba(244,93,44,.2)}.fmt-ticket-top-actions>a svg{width:14px;height:14px}.fmt-ticket-main{padding:30px 0 54px}.fmt-ticket-command{min-height:150px;padding:24px 26px;border-radius:26px;position:relative;overflow:hidden;display:flex;align-items:center;justify-content:space-between;gap:24px;color:#fff;background:radial-gradient(circle at 13% 0%,rgba(255,255,255,.16),transparent 34%),linear-gradient(118deg,#172033,#212d3d 57%,#864024);box-shadow:0 25px 70px rgba(33,45,61,.16)}.fmt-ticket-command:before{content:"";position:absolute;inset:0;background:linear-gradient(115deg,transparent 54%,rgba(255,255,255,.04) 54.2%,transparent 54.5%);pointer-events:none}.fmt-ticket-command-art{position:absolute;right:-65px;bottom:-100px;width:330px;height:260px;opacity:.65}.fmt-ticket-command-art i{position:absolute;border:1px solid rgba(255,255,255,.13);border-radius:50%}.fmt-ticket-command-art i:nth-child(1){width:250px;height:250px;right:0;bottom:0}.fmt-ticket-command-art i:nth-child(2){width:180px;height:180px;right:35px;bottom:35px}.fmt-ticket-command-art i:nth-child(3){width:85px;height:85px;right:83px;bottom:82px;background:rgba(255,255,255,.045)}.fmt-ticket-command-main{position:relative;z-index:1;display:flex;align-items:center;gap:15px;min-width:0}.fmt-ticket-command-icon{width:56px;height:56px;flex:0 0 56px;border-radius:17px;background:rgba(255,255,255,.12);border:1px solid rgba(255,255,255,.11);display:grid;place-items:center}.fmt-ticket-command-icon svg{width:28px;height:28px}.fmt-ticket-command-kicker{display:flex;align-items:center;gap:8px;margin-bottom:5px}.fmt-ticket-command-kicker span{font-size:8px;letter-spacing:1.5px;font-weight:850;opacity:.62}.fmt-ticket-command-kicker b{padding:4px 7px;border-radius:8px;background:rgba(255,255,255,.11);font:800 9px/1 monospace}.fmt-ticket-command h1{margin:0 0 6px;color:#fff;font-size:clamp(22px,2.6vw,34px);line-height:1.35}.fmt-ticket-command-main p{margin:0;color:rgba(255,255,255,.7);font-size:9px}.fmt-ticket-command-main p i{display:inline-block;width:4px;height:4px;margin:0 8px;border-radius:50%;background:rgba(255,255,255,.45)}.fmt-ticket-command-status{position:relative;z-index:1;display:grid;gap:9px;justify-items:end}.fmt-ticket-command-status>span{display:flex;align-items:center;gap:7px;padding:9px 12px;border-radius:999px;background:#fff;color:var(--ticket-status);font-size:9px;font-weight:900}.fmt-ticket-command-status>span i{width:7px;height:7px;border-radius:50%;background:var(--ticket-status);box-shadow:0 0 0 5px color-mix(in srgb,var(--ticket-status) 10%,transparent)}.fmt-ticket-command-status>small{display:grid;text-align:left;color:rgba(255,255,255,.5);font-size:7px}.fmt-ticket-command-status>small b{color:#fff;font-size:8px;margin-top:2px}.fmt-ticket-summary{margin-top:14px;padding:15px 17px;border:1px solid #e0e6ed;border-radius:20px;background:#fff;box-shadow:0 12px 36px rgba(28,44,67,.045);display:grid;grid-template-columns:minmax(250px,.9fr) minmax(0,1.5fr);gap:12px}.fmt-ticket-person{display:flex;align-items:center;gap:11px;min-width:0}.fmt-ticket-person>span{width:46px;height:46px;flex:0 0 46px;border-radius:15px;background:linear-gradient(145deg,#f3f7ff,#e9f0fb);border:1px solid #d8e3f2;display:grid;place-items:center;color:#4d6686;font-size:15px;font-weight:900}.fmt-ticket-person>div{min-width:0}.fmt-ticket-person small{font-size:7.5px;color:#8a95a2}.fmt-ticket-person h2{margin:2px 0;font-size:13px}.fmt-ticket-person p{margin:0;color:#7d8894;font-size:8px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.fmt-ticket-summary-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:8px}.fmt-ticket-summary-grid>div{min-height:56px;padding:8px 10px;border:1px solid #e1e7ee;border-radius:15px;background:#fff;display:flex;align-items:center;gap:8px}.fmt-ticket-summary-grid>div>svg{width:34px;height:34px;padding:9px;border-radius:10px;background:#fff1ea;color:#f45d2c;flex:0 0 34px}.fmt-ticket-summary-grid>div span{display:grid;gap:2px;min-width:0}.fmt-ticket-summary-grid small{font-size:7px;color:#8b96a3}.fmt-ticket-summary-grid b{font-size:8.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.fmt-ticket-workspace{display:grid;grid-template-columns:minmax(0,1fr) 290px;gap:14px;align-items:start;margin-top:14px}.fmt-ticket-conversation{overflow:hidden;border:1px solid #e0e6ed;border-radius:22px;background:#fff;box-shadow:0 18px 50px rgba(30,45,66,.055)}.fmt-ticket-conversation-head{min-height:68px;padding:13px 17px;display:flex;align-items:center;justify-content:space-between;border-bottom:1px solid #e7ecf2;background:#fff}.fmt-ticket-conversation-head>div{display:flex;align-items:center;gap:10px}.fmt-ticket-conversation-icon{width:38px;height:38px;border-radius:12px;background:#eef4ff;color:#2457a7;display:grid;place-items:center}.fmt-ticket-conversation-icon svg{width:18px;height:18px}.fmt-ticket-conversation-head small{font-size:7px;color:#9ca6b1;letter-spacing:1px}.fmt-ticket-conversation-head h2{margin:2px 0 0;font-size:13px}.fmt-ticket-conversation-head>b{display:flex;align-items:center;gap:7px;color:#74818e;font-size:7.5px}.fmt-ticket-conversation-head>b i{width:7px;height:7px;border-radius:50%;background:#26af69;box-shadow:0 0 0 5px rgba(38,175,105,.09)}.fmt-ticket-thread{display:flex;flex-direction:column;gap:18px;padding:26px 28px;background:radial-gradient(circle at 92% 0%,rgba(244,93,44,.04),transparent 31%),linear-gradient(180deg,#f8fafc,#fff 68%);min-height:360px}.fmt-ticket-message{width:100%;display:flex;align-items:flex-start;gap:11px;direction:rtl}.fmt-ticket-message.is-agent{justify-content:flex-end;flex-direction:row-reverse}.fmt-ticket-avatar{width:44px;height:44px;flex:0 0 44px;border:1px solid #dbe5ef;border-radius:14px;background:#fff;box-shadow:0 7px 20px rgba(31,52,81,.07);display:grid;place-items:center;overflow:hidden}.fmt-ticket-avatar span{font-size:14px;font-weight:900;color:#53677e}.fmt-ticket-avatar img{width:100%;height:100%;padding:5px;object-fit:contain}.fmt-ticket-bubble{width:min(78%,780px);padding:17px 19px;border:1px solid #dfe5ed;border-radius:20px;background:#fff;box-shadow:0 12px 34px rgba(35,48,71,.05)}.fmt-ticket-message.is-customer .fmt-ticket-bubble{border-top-right-radius:7px}.fmt-ticket-message.is-agent .fmt-ticket-bubble{border-top-left-radius:7px;background:linear-gradient(145deg,#fff4ee,#fff);border-color:#f1cbbb;box-shadow:0 13px 34px rgba(244,93,44,.08)}.fmt-ticket-bubble>header{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-bottom:11px;padding-bottom:9px;border-bottom:1px solid rgba(115,125,145,.12)}.fmt-ticket-bubble>header>div{display:grid;gap:2px}.fmt-ticket-bubble>header b{font-size:10px}.fmt-ticket-bubble>header small{font-size:7px;color:#84909c}.fmt-ticket-message.is-agent .fmt-ticket-bubble>header small{width:max-content;padding:3px 6px;border-radius:999px;background:#fff0e9;color:#e45823;font-weight:850}.fmt-ticket-bubble time{font-size:7px;color:#929ba5;white-space:nowrap}.fmt-ticket-message-text{color:#303945;font-size:10.5px;line-height:2;word-break:break-word}.fmt-ticket-edited{display:block;margin-top:8px;color:#9da5ae;font-size:7px;font-style:normal}.fmt-ticket-files{display:flex;flex-wrap:wrap;gap:7px;margin-top:11px}.fmt-ticket-files a{min-width:170px;max-width:260px;padding:8px 9px;border:1px solid #e0e6ed;border-radius:11px;background:#fff;display:flex;align-items:center;gap:8px;color:#4a5765!important;text-decoration:none!important}.fmt-ticket-files a>span{width:27px;height:27px;flex:0 0 27px;border-radius:8px;background:#fff0e9;color:#ee5f2a;display:grid;place-items:center;font-size:9px}.fmt-ticket-files a>div{display:grid;min-width:0}.fmt-ticket-files b{font-size:8px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.fmt-ticket-files small{font-size:7px;color:#9ca4ad}.fmt-ticket-composer{margin:0 18px 18px;border:1px solid #e0e6ed;border-radius:18px;background:#fff;overflow:hidden}.fmt-ticket-composer>header{padding:13px 15px;border-bottom:1px solid #e8edf3;background:#fbfcfd;display:flex;align-items:center;justify-content:space-between}.fmt-ticket-composer>header>div{display:flex;align-items:center;gap:9px}.fmt-ticket-composer>header>div>svg{width:34px;height:34px;padding:9px;border-radius:11px;background:#fff0e9;color:#f45d2c}.fmt-ticket-composer>header span{display:grid}.fmt-ticket-composer>header b{font-size:9px}.fmt-ticket-composer>header small{font-size:7px;color:#8d98a4;margin-top:2px}.fmt-ticket-composer>header em{display:flex;align-items:center;gap:6px;color:#798590;font-size:7px;font-style:normal;font-weight:850;letter-spacing:.6px}.fmt-ticket-composer>header em i{width:7px;height:7px;border-radius:50%;background:#27b06a}.fmt-ticket-composer>textarea{width:calc(100% - 28px);min-height:140px;margin:14px;padding:13px 14px;border:1px solid #dfe5ec;border-radius:13px;background:#fff;outline:0;resize:vertical;font:500 10px/1.9 "Tajawal",Arial,sans-serif;color:#303945}.fmt-ticket-composer>textarea:focus{border-color:#f0b6a0;box-shadow:0 0 0 3px rgba(244,93,44,.055)}.fmt-ticket-composer-tools{padding:12px 14px;border-top:1px solid #e8edf3;background:#fbfcfd;display:grid;grid-template-columns:auto minmax(200px,1fr) auto;gap:8px;align-items:center}.fmt-ticket-composer-tools>label{height:40px;padding:0 11px;border:1px solid #dfe5ec;border-radius:11px;background:#fff;display:flex;align-items:center;gap:7px;cursor:pointer;color:#5b6875;font-size:8px;font-weight:850}.fmt-ticket-composer-tools>label input{display:none}.fmt-ticket-composer-tools>label svg{width:15px;height:15px;color:#f45d2c}.fmt-ticket-captcha{height:40px;padding:0 10px;border:1px solid #dfe5ec;border-radius:11px;background:#fff;display:flex;align-items:center;gap:8px}.fmt-ticket-captcha span{font-size:7px;color:#909aa5}.fmt-ticket-captcha b{margin-inline-start:auto;font-size:10px;direction:ltr}.fmt-ticket-captcha input{width:64px;height:29px;border:1px solid #e1e5e9;border-radius:8px;text-align:center;font:800 9px/1 "Tajawal",Arial,sans-serif;outline:0}.fmt-ticket-composer-tools>button{height:40px;padding:0 15px;border:0;border-radius:11px;background:#f45d2c;color:#fff;display:flex;align-items:center;gap:7px;justify-content:center;cursor:pointer;font:900 8px/1 "Tajawal",Arial,sans-serif;box-shadow:0 9px 20px rgba(244,93,44,.18)}.fmt-ticket-composer-tools>button svg{width:14px;height:14px}.fmt-ticket-sidebar{display:grid;gap:10px;position:sticky;top:91px}.fmt-ticket-side-card{padding:16px;border:1px solid #e0e6ed;border-radius:17px;background:#fff;box-shadow:0 10px 30px rgba(29,45,67,.035)}.fmt-ticket-side-card.is-status{display:flex;gap:11px;border-top:3px solid var(--ticket-status)}.fmt-ticket-side-dot{width:11px;height:11px;flex:0 0 11px;margin-top:4px;border-radius:50%;background:var(--ticket-status);box-shadow:0 0 0 7px color-mix(in srgb,var(--ticket-status) 9%,transparent)}.fmt-ticket-side-card small{font-size:7px;color:#939da7}.fmt-ticket-side-card h3{margin:2px 0 0;font-size:11px;color:var(--ticket-status)}.fmt-ticket-side-card p{margin:9px 0 0;color:#7c8792;font-size:8px;line-height:1.8}.fmt-ticket-side-card>header{display:flex;align-items:center;justify-content:space-between;margin-bottom:10px}.fmt-ticket-side-card>header h3{color:#27313d;margin:0}.fmt-ticket-side-card>header span{font-size:7px;color:#9aa3ad}.fmt-ticket-side-card dl{margin:0}.fmt-ticket-side-card dl>div{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:8px 0;border-bottom:1px solid #eff2f5}.fmt-ticket-side-card dl>div:last-child{border-bottom:0}.fmt-ticket-side-card dt{font-size:7px;color:#96a0aa}.fmt-ticket-side-card dd{margin:0;font-size:8px;font-weight:850;color:#4b5662}.fmt-ticket-side-files{display:grid;gap:7px}.fmt-ticket-side-files a{padding:8px;border:1px solid #e3e8ed;border-radius:10px;display:flex;align-items:center;gap:7px;color:#4e5964!important;text-decoration:none!important}.fmt-ticket-side-files a span{width:24px;height:24px;border-radius:7px;background:#fff0e9;color:#ee602b;display:grid;place-items:center;font-size:8px}.fmt-ticket-side-files b{font-size:7.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.fmt-ticket-private{padding:14px;border-radius:16px;background:#20252b;color:#fff;display:flex;gap:9px}.fmt-ticket-private>svg{width:30px;height:30px;padding:7px;border-radius:9px;background:rgba(255,255,255,.08);color:#78d8a5;flex:0 0 30px}.fmt-ticket-private b{font-size:8.5px}.fmt-ticket-private p{margin:3px 0 0;color:#bcc2c8;font-size:7px;line-height:1.7}.fmt-ticket-closed{margin:0 18px 18px;padding:14px 15px;border-radius:16px;background:#20252b;color:#fff;display:grid;grid-template-columns:auto 1fr auto;gap:11px;align-items:center}.fmt-ticket-closed>svg{width:37px;height:37px;padding:9px;border-radius:11px;background:#2d3339;color:#7ee0aa}.fmt-ticket-closed b{font-size:9px}.fmt-ticket-closed p{margin:3px 0 0;color:#bcc2c8;font-size:7px}.fmt-ticket-closed a{padding:9px 11px;border-radius:9px;background:#fff;color:#20252b!important;text-decoration:none!important;font-size:7.5px;font-weight:900}.fmt-ticket-footer{border-top:1px solid #e0e5eb;background:#fff}.fmt-ticket-footer>div{min-height:67px;display:flex;align-items:center;justify-content:space-between;color:#929ca6;font-size:7.5px}.fmt-ticket-not-found{margin-top:60px;padding:50px 30px;border:1px solid #e0e6ed;border-radius:24px;background:#fff;text-align:center;box-shadow:0 20px 60px rgba(30,45,66,.06)}.fmt-ticket-not-found>div{width:66px;height:66px;margin:auto;border-radius:20px;background:#fff0e9;color:#f45d2c;display:grid;place-items:center}.fmt-ticket-not-found>div svg{width:30px;height:30px}.fmt-ticket-not-found>span{display:block;margin-top:14px;color:#f45d2c;font:900 12px/1 monospace}.fmt-ticket-not-found h1{font-size:25px;margin:8px 0}.fmt-ticket-not-found p{color:#7c8792;font-size:10px}.fmt-ticket-not-found>a{display:inline-flex;margin-top:10px;padding:10px 14px;border-radius:10px;background:#f45d2c;color:#fff!important;text-decoration:none!important;font-size:8px;font-weight:900}
@media(max-width:920px){.fmt-ticket-summary{grid-template-columns:1fr}.fmt-ticket-workspace{grid-template-columns:1fr}.fmt-ticket-sidebar{position:static;grid-template-columns:1fr 1fr}.fmt-ticket-private{grid-column:1/-1}.fmt-ticket-command{align-items:flex-start;flex-direction:column}.fmt-ticket-command-status{justify-items:start}.fmt-ticket-summary-grid{grid-template-columns:repeat(3,1fr)}}
@media(max-width:620px){.fmt-ticket-shell{width:calc(100% - 22px)}.fmt-ticket-topbar-inner{height:64px}.fmt-ticket-brand img{width:43px;height:35px}.fmt-ticket-brand b{font-size:10px}.fmt-ticket-brand small,.fmt-ticket-secure{display:none}.fmt-ticket-top-actions>a{height:36px;padding:0 10px}.fmt-ticket-main{padding:18px 0 34px}.fmt-ticket-command{padding:18px;border-radius:19px;gap:15px}.fmt-ticket-command-icon{width:46px;height:46px;flex-basis:46px;border-radius:14px}.fmt-ticket-command h1{font-size:20px}.fmt-ticket-summary{padding:12px;border-radius:16px}.fmt-ticket-summary-grid{grid-template-columns:1fr}.fmt-ticket-workspace{margin-top:10px}.fmt-ticket-conversation{border-radius:17px}.fmt-ticket-conversation-head{padding:12px}.fmt-ticket-conversation-head>b{display:none}.fmt-ticket-thread{padding:14px 10px;gap:14px}.fmt-ticket-message{gap:7px}.fmt-ticket-avatar{width:35px;height:35px;flex-basis:35px;border-radius:11px}.fmt-ticket-bubble{width:calc(100% - 42px);padding:12px 13px;border-radius:15px}.fmt-ticket-bubble>header{align-items:flex-start;flex-direction:column;gap:4px}.fmt-ticket-message-text{font-size:9.5px}.fmt-ticket-files a{min-width:100%;max-width:none}.fmt-ticket-composer{margin:0 9px 9px}.fmt-ticket-composer>header{align-items:flex-start}.fmt-ticket-composer>header em{display:none}.fmt-ticket-composer>textarea{min-height:115px}.fmt-ticket-composer-tools{grid-template-columns:1fr 1fr}.fmt-ticket-captcha{grid-column:1/-1}.fmt-ticket-composer-tools>button{width:100%}.fmt-ticket-sidebar{grid-template-columns:1fr}.fmt-ticket-private{grid-column:auto}.fmt-ticket-closed{grid-template-columns:auto 1fr;margin:0 9px 9px}.fmt-ticket-closed a{grid-column:1/-1;text-align:center}.fmt-ticket-footer>div{min-height:58px;font-size:6.5px}}

/* v1.20.5 · Contact page rebuilt from scratch — clean header join, unified ticket workspace */
body.firstm-support-contact-page{margin:0!important;padding:0!important;background:#fff!important}
body.firstm-support-contact-page .fms-support-page{margin:0!important;padding:0!important;position:relative;z-index:1}
.fmc-contact-page,.fmc-contact-page *{box-sizing:border-box}
.fmc-contact-page svg{display:block;fill:none;stroke:currentColor;stroke-width:1.75;stroke-linecap:round;stroke-linejoin:round}
.fmc-contact-page{--fmc-orange:var(--fms-accent,#f45d2c);--fmc-ink:#1d2530;--fmc-muted:#737d89;--fmc-line:#e7ebef;--fmc-soft:#f7f9fb;--fmc-peach:#fff3ed;color:var(--fmc-ink);background:#fff}
.fmc-contact-page .fms-container{width:min(1370px,calc(100% - 56px));margin-inline:auto}
.fmc-kicker{display:inline-flex;align-items:center;gap:9px;color:var(--fmc-orange);font-size:12px;font-weight:900}.fmc-kicker i{width:26px;height:2px;border-radius:8px;background:var(--fmc-orange)}

/* Hero deliberately has no negative offsets near the site header. */
.fmc-hero{position:relative;isolation:isolate;overflow:hidden;margin:0!important;padding:50px 0 58px!important;background:linear-gradient(110deg,#fff 0%,#fff 60%,#fff7f3 100%);border-top:1px solid rgba(31,38,46,.045);border-bottom:1px solid #edf0f2}
.fmc-hero-grid{position:absolute;inset:0;z-index:-3;background-image:linear-gradient(rgba(31,38,46,.026) 1px,transparent 1px),linear-gradient(90deg,rgba(31,38,46,.026) 1px,transparent 1px);background-size:38px 38px;mask-image:linear-gradient(90deg,transparent,rgba(0,0,0,.9) 24%,rgba(0,0,0,.55) 70%,transparent)}
.fmc-hero-glow{position:absolute;z-index:-2;border-radius:50%;pointer-events:none}.fmc-hero-glow-a{width:430px;height:430px;right:-190px;top:-210px;background:radial-gradient(circle,rgba(244,93,44,.15),rgba(244,93,44,0) 68%)}.fmc-hero-glow-b{width:330px;height:330px;left:-170px;bottom:-215px;border:48px solid rgba(244,93,44,.045)}
.fmc-hero-inner{display:grid;grid-template-columns:minmax(0,1.02fr) minmax(440px,.98fr);gap:72px;align-items:center;min-height:470px}
.fmc-hero-copy{max-width:690px}.fmc-hero-copy h1{margin:15px 0 15px;font-size:clamp(35px,3.15vw,47px);line-height:1.34;font-weight:900;letter-spacing:-.025em}.fmc-hero-copy h1 span{display:block;color:var(--fmc-orange)}.fmc-hero-copy>p{margin:0;max-width:650px;color:var(--fmc-muted);font-size:16px;line-height:2}
.fmc-hero-actions{display:flex;align-items:center;flex-wrap:wrap;gap:13px;margin-top:25px}.fmc-primary-link{height:48px;padding:0 18px;border-radius:14px;background:var(--fmc-orange);color:#fff!important;text-decoration:none!important;display:inline-flex;align-items:center;gap:10px;font-size:13px;font-weight:900;box-shadow:0 14px 32px rgba(244,93,44,.18);transition:.2s}.fmc-primary-link:hover{transform:translateY(-2px);box-shadow:0 18px 38px rgba(244,93,44,.23)}.fmc-primary-link svg{width:17px;height:17px}.fmc-secure-note{min-height:48px;display:inline-flex;align-items:center;gap:8px;padding:0 13px;border:1px solid #e5e9ed;border-radius:14px;background:rgba(255,255,255,.82);color:#68727e;font-size:11px;font-weight:800}.fmc-secure-note svg{width:18px;height:18px;color:#24a565}
.fmc-hero-facts{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));max-width:620px;margin-top:25px;border-top:1px solid #e9edf0}.fmc-hero-facts>div{display:flex;align-items:center;gap:9px;padding:15px 0}.fmc-hero-facts>div+div{border-inline-start:1px solid #edf0f2;padding-inline-start:15px}.fmc-hero-facts strong{color:var(--fmc-orange);font-size:11px}.fmc-hero-facts span{font-size:11px;font-weight:800;color:#59636f}
.fmc-hero-visual{min-width:0}.fmc-command-card{position:relative;width:min(100%,550px);margin-inline:auto;padding:20px;border:1px solid #dfe5e9;border-radius:28px;background:rgba(255,255,255,.94);box-shadow:0 28px 70px rgba(28,39,51,.08);backdrop-filter:blur(12px)}.fmc-command-card:before{content:"";position:absolute;inset:13px -14px -16px 34px;z-index:-1;border-radius:30px;background:linear-gradient(135deg,#fff4ee,#f4f7f9);border:1px solid rgba(244,93,44,.08);transform:rotate(1.2deg)}
.fmc-command-top{display:flex;align-items:center;gap:10px;padding-bottom:15px;border-bottom:1px solid #edf0f2}.fmc-brand-mark{width:39px;height:39px;display:grid;place-items:center;border-radius:12px;background:linear-gradient(145deg,#ff7d42,#ef4f20);color:#fff;font:900 20px/1 Arial}.fmc-command-top>div{display:grid;gap:1px}.fmc-command-top small{font-size:8px;color:#929aa4}.fmc-command-top b{font-size:10px;color:#303946}.fmc-online{margin-inline-start:auto;display:inline-flex;align-items:center;gap:6px;padding:6px 9px;border-radius:999px;background:#effaf4;color:#1d9b5a;font-size:8px;font-weight:900}.fmc-online i{width:7px;height:7px;border-radius:50%;background:#28b76c;box-shadow:0 0 0 4px rgba(40,183,108,.1)}
.fmc-command-ticket{display:flex;gap:13px;padding:22px 2px 19px}.fmc-command-icon{width:48px;height:48px;flex:0 0 48px;border-radius:15px;background:#fff1ea;color:var(--fmc-orange);display:grid;place-items:center}.fmc-command-icon svg{width:23px;height:23px}.fmc-command-ticket>div{display:grid;gap:2px}.fmc-command-ticket small{font-size:8px;color:#939ca6}.fmc-command-ticket strong{font-size:20px;line-height:1.25}.fmc-command-ticket p{margin:0;color:#74808c;font-size:9px}
.fmc-command-flow{display:grid;grid-template-columns:auto 1fr auto 1fr auto;align-items:start;padding:14px 10px;border-radius:17px;background:#f7f9fa}.fmc-command-flow>div{display:grid;justify-items:center;gap:5px;min-width:70px}.fmc-command-flow i{width:30px;height:30px;border:1px solid #dce2e7;border-radius:10px;background:#fff;color:#909aa4;display:grid;place-items:center;font-size:9px;font-style:normal;font-weight:900}.fmc-command-flow span{font-size:8px;font-weight:850;color:#717c88}.fmc-command-flow b{height:1px;margin-top:15px;background:repeating-linear-gradient(90deg,#d8dde2 0 4px,transparent 4px 8px)}.fmc-command-flow .is-done i{background:var(--fmc-orange);border-color:var(--fmc-orange);color:#fff}.fmc-command-flow .is-active i{border-color:#f6a481;color:var(--fmc-orange);box-shadow:0 0 0 4px rgba(244,93,44,.07)}
.fmc-command-depts{display:grid;grid-template-columns:repeat(4,1fr);gap:8px;margin-top:10px}.fmc-command-dept{min-height:72px;padding:10px 7px;border:1px solid #e7ebee;border-radius:14px;background:#fff;display:grid;justify-items:center;align-content:center;gap:7px}.fmc-command-dept svg{width:20px;height:20px;color:var(--fmc-orange)}.fmc-command-dept b{font-size:8px;text-align:center;color:#4f5a66}.fmc-command-footer{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-top:12px;padding-top:12px;border-top:1px solid #edf0f2;color:#7f8994;font-size:8px}.fmc-command-footer span:first-child{display:flex;align-items:center;gap:6px}.fmc-command-footer i{width:7px;height:7px;border-radius:50%;background:#27ad67}

.fmc-ticket-zone{position:relative;padding:72px 0 105px;background:linear-gradient(180deg,#f7f9fb 0,#fff 36%)}.fmc-zone-head{display:grid;grid-template-columns:minmax(0,1fr) minmax(320px,.78fr);gap:45px;align-items:end;margin-bottom:25px}.fmc-zone-head h2{margin:8px 0 0;font-size:clamp(26px,2.5vw,36px);line-height:1.4}.fmc-zone-head>p{margin:0;color:#78828d;font-size:13px;line-height:1.9}
.fmc-contact-workspace{display:grid;grid-template-columns:minmax(270px,330px) minmax(0,1fr);gap:20px;align-items:start;direction:ltr}.fmc-contact-workspace>*{direction:rtl}.firstm-lang-en .fmc-contact-workspace>*{direction:ltr}
.fmc-contact-aside{display:grid;gap:13px;position:sticky;top:125px}.fmc-aside-card{padding:20px;border:1px solid #e2e7eb;border-radius:20px;background:#fff}.fmc-aside-intro{background:linear-gradient(145deg,#fff,#fff7f3);border-color:#f1ded5}.fmc-aside-icon{width:44px;height:44px;border-radius:14px;background:#fff0e8;color:var(--fmc-orange);display:grid;place-items:center;margin-bottom:18px}.fmc-aside-icon svg{width:23px;height:23px}.fmc-aside-card>small{color:var(--fmc-orange);font-size:9px;font-weight:900}.fmc-aside-card h3{margin:6px 0 8px;font-size:17px;line-height:1.55}.fmc-aside-card p{margin:0;color:#7b8590;font-size:11px;line-height:1.85}.fmc-aside-card h4{margin:0 0 15px;font-size:13px}.fmc-follow-list{list-style:none;margin:0;padding:0;display:grid;gap:0}.fmc-follow-list li{position:relative;display:grid;grid-template-columns:30px 1fr;gap:10px;padding:0 0 16px}.fmc-follow-list li:last-child{padding-bottom:0}.fmc-follow-list li:not(:last-child):after{content:"";position:absolute;right:14px;top:30px;bottom:0;border-right:1px dashed #d6dde2}.firstm-lang-en .fmc-follow-list li:not(:last-child):after{right:auto;left:14px}.fmc-follow-list i{width:30px;height:30px;border-radius:10px;background:#fff2ec;color:var(--fmc-orange);display:grid;place-items:center;font-size:9px;font-style:normal;font-weight:900}.fmc-follow-list div{display:grid;gap:3px}.fmc-follow-list b{font-size:10px}.fmc-follow-list span{font-size:9px;color:#89929c;line-height:1.7}.fmc-aside-mini{padding:14px;border-radius:17px;background:#20252b;color:#fff;display:flex;align-items:flex-start;gap:10px}.fmc-aside-mini svg{width:31px;height:31px;padding:7px;border-radius:10px;background:#2c333a;color:#75dba3;flex:0 0 31px}.fmc-aside-mini div{display:grid;gap:2px}.fmc-aside-mini b{font-size:9px}.fmc-aside-mini span{font-size:8px;color:#b8c0c7;line-height:1.65}

.fmc-ticket-form{display:block;max-width:none!important;margin:0!important;padding:0!important;border:1px solid #e0e6ea;border-radius:24px;background:#fff;overflow:hidden;box-shadow:0 18px 48px rgba(30,42,55,.055)}.fmc-form-head{min-height:82px;padding:18px 22px;display:flex;align-items:center;justify-content:space-between;gap:20px;background:linear-gradient(100deg,#fff,#fff9f6);border-bottom:1px solid #e9edf0}.fmc-form-head>div{display:grid;gap:2px}.fmc-form-head span{font-size:8px;color:var(--fmc-orange);font-weight:900}.fmc-form-head h3{margin:0;font-size:18px}.fmc-form-head>b{padding:7px 10px;border-radius:9px;background:#fff;border:1px solid #eceff1;color:#8a939c;font-size:8px;font-weight:800}
.fmc-form-section{padding:22px}.fmc-form-section+.fmc-form-section{border-top:1px solid #edf0f2}.fmc-form-section>header{display:flex;align-items:flex-start;gap:12px;margin-bottom:17px}.fmc-form-section>header>span{width:36px;height:36px;flex:0 0 36px;border-radius:11px;background:#fff1ea;color:var(--fmc-orange);display:grid;place-items:center;font-size:9px;font-weight:900}.fmc-form-section>header>div{display:grid;gap:2px}.fmc-form-section h4{margin:0;font-size:13px}.fmc-form-section header p{margin:0;color:#939ba4;font-size:8.5px}
.fmc-field-grid{display:grid;grid-template-columns:1fr 1fr;gap:13px}.fmc-field{display:grid;gap:7px}.fmc-field>span{font-size:9px;color:#5c6671;font-weight:850}.fmc-field em{font-style:normal;color:var(--fmc-orange)}.fmc-field input,.fmc-field textarea,.fmc-phone-field select,.fmc-phone-field input,.fmc-captcha input{width:100%;outline:0;border:1px solid #dfe5e9;background:#fbfcfd;color:#252d36;font:500 11px/1.6 "Tajawal",Arial,sans-serif;transition:.18s}.fmc-field input{height:46px;padding:0 13px;border-radius:12px}.fmc-field textarea{min-height:135px;padding:12px 13px;border-radius:12px;resize:vertical}.fmc-field input:focus,.fmc-field textarea:focus,.fmc-phone-field select:focus,.fmc-phone-field input:focus,.fmc-captcha input:focus{background:#fff;border-color:#f2a283;box-shadow:0 0 0 3px rgba(244,93,44,.055)}.fmc-field-full{margin-top:12px}.fmc-phone-field{display:grid;grid-template-columns:175px 1fr;direction:ltr}.fmc-phone-field select{height:46px;padding:0 10px;border-radius:12px 0 0 12px;border-right:0;color:#4e5964;font-size:9px}.fmc-phone-field input{height:46px;padding:0 12px;border-radius:0 12px 12px 0;direction:ltr}
.fmc-department-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:10px}.fmc-department-card{position:relative;min-height:180px;border:1px solid #e1e6ea;border-radius:17px;background:#fff;overflow:hidden;cursor:pointer;transition:.2s}.fmc-department-card input{position:absolute;opacity:0;pointer-events:none}.fmc-dept-photo{display:block;height:72px;overflow:hidden;background:#f4f6f7}.fmc-dept-photo img{width:100%;height:100%;display:block;object-fit:cover;filter:saturate(.78) contrast(.96);opacity:.9;transition:.25s}.fmc-dept-body{display:grid;grid-template-columns:31px 1fr;grid-template-rows:auto auto;column-gap:8px;padding:11px 12px 13px}.fmc-dept-body>i{grid-row:1/3;width:31px;height:31px;border-radius:10px;background:#fff0e8;color:var(--fmc-orange);display:grid;place-items:center;font-style:normal}.fmc-dept-body>i svg{width:17px;height:17px}.fmc-dept-body strong{font-size:10px;align-self:end}.fmc-dept-body small{font-size:7.5px;color:#89929c;line-height:1.5;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.fmc-dept-radio{position:absolute;top:9px;right:9px;width:23px;height:23px;border-radius:8px;background:rgba(255,255,255,.95);border:1px solid rgba(36,45,55,.12);display:grid;place-items:center;color:transparent;font-size:9px;font-weight:900}.firstm-lang-en .fmc-dept-radio{right:auto;left:9px}.fmc-department-card:hover{transform:translateY(-2px);border-color:#f0c3b0}.fmc-department-card:hover .fmc-dept-photo img{transform:scale(1.035);filter:saturate(.95)}.fmc-department-card:has(input:checked){border-color:var(--fmc-orange);box-shadow:0 0 0 3px rgba(244,93,44,.06)}.fmc-department-card:has(input:checked) .fmc-dept-radio{color:#fff;background:var(--fmc-orange);border-color:var(--fmc-orange)}
.fmc-upload{display:flex;align-items:center;gap:11px;margin-top:13px;padding:13px;border:1px dashed #ced6dc;border-radius:14px;background:#fafbfd;cursor:pointer;transition:.18s}.fmc-upload:hover{border-color:#f0a486;background:#fff9f6}.fmc-upload input{display:none}.fmc-upload-icon{width:39px;height:39px;flex:0 0 39px;border-radius:11px;background:#fff0e9;color:var(--fmc-orange);display:grid;place-items:center}.fmc-upload-icon svg{width:20px;height:20px}.fmc-upload>span:nth-of-type(2){display:grid;gap:2px;flex:1}.fmc-upload strong{font-size:9px}.fmc-upload small{font-size:8px;color:#9099a3}.fmc-upload>b{padding:8px 10px;border:1px solid #e0e5e8;border-radius:9px;background:#fff;font-size:8px}.fmc-file-list{margin-top:8px}.fmc-file-list .fms-file-chip{font-size:8px}
.fmc-final-section{background:linear-gradient(145deg,#fff,#fffbf9)}.fmc-final-row{display:grid;grid-template-columns:minmax(0,1fr) 190px;gap:12px;align-items:stretch}.fmc-captcha{min-height:58px;border:1px solid #dfe5e9;border-radius:14px;background:#fff;display:grid;grid-template-columns:auto auto minmax(135px,1fr);align-items:center;gap:11px;padding:8px 11px}.fmc-captcha>span{font-size:8px;color:#949da6}.fmc-captcha>strong{font-size:15px;direction:ltr;color:#242c35}.fmc-captcha label{display:grid;grid-template-columns:auto 80px;align-items:center;justify-content:end;gap:8px}.fmc-captcha label span{font-size:8px;color:#7e8892}.fmc-captcha input{height:36px;padding:0 8px;border-radius:9px;text-align:center;font-weight:800}.fmc-submit-btn{border:0;border-radius:14px;background:var(--fmc-orange);color:#fff;display:flex;align-items:center;justify-content:center;gap:9px;cursor:pointer;font:900 10px/1 "Tajawal",Arial,sans-serif;box-shadow:0 12px 24px rgba(244,93,44,.16);transition:.2s}.fmc-submit-btn:hover{transform:translateY(-1px);box-shadow:0 16px 30px rgba(244,93,44,.22)}.fmc-submit-btn svg{width:16px;height:16px}.fmc-submit-note{margin:10px 0 0;color:#9099a2;font-size:8px}.fmc-ticket-form .fms-form-message{margin:10px 0 0;font-size:9px}

/* Compact success dialog matching the new contact UI. */
body.firstm-support-contact-page .fms-ticket-modal-card{max-width:560px!important;border-radius:24px!important;border:1px solid #e3e8eb!important;box-shadow:0 30px 90px rgba(27,38,50,.18)!important}
body.firstm-support-contact-page .fms-ticket-modal-card h2{font-size:24px!important}

@media(max-width:1120px){.fmc-hero-inner{grid-template-columns:minmax(0,1fr) minmax(390px,.9fr);gap:40px}.fmc-contact-workspace{grid-template-columns:270px minmax(0,1fr)}.fmc-department-grid{grid-template-columns:1fr 1fr}.fmc-department-card{min-height:166px}.fmc-dept-photo{height:64px}}
@media(max-width:900px){
  .fmc-contact-page .fms-container{width:min(calc(100% - 28px),760px)}
  .fmc-hero{padding:34px 0 46px!important}.fmc-hero-inner{grid-template-columns:1fr;min-height:0;gap:30px}.fmc-hero-copy{max-width:none}.fmc-hero-copy h1{font-size:34px}.fmc-hero-copy>p{font-size:14px}.fmc-hero-visual{order:2}.fmc-command-card{max-width:610px}.fmc-zone-head{grid-template-columns:1fr;gap:10px}.fmc-ticket-zone{padding:52px 0 80px}.fmc-contact-workspace{grid-template-columns:1fr;direction:inherit}.fmc-contact-workspace>*{direction:inherit}.fmc-contact-aside{position:static;grid-template-columns:1fr 1fr}.fmc-aside-intro{grid-row:1/3}.fmc-aside-mini{grid-column:2}.fmc-final-row{grid-template-columns:1fr 170px}
}
@media(max-width:620px){
  .fmc-contact-page .fms-container{width:calc(100% - 22px)}
  .fmc-hero{padding:26px 0 35px!important;border-top:0}.fmc-hero-grid{background-size:30px 30px}.fmc-hero-inner{gap:23px}.fmc-hero-copy h1{margin:11px 0 12px;font-size:27px;line-height:1.38}.fmc-hero-copy>p{font-size:12px;line-height:1.85}.fmc-kicker{font-size:10px}.fmc-hero-actions{margin-top:18px}.fmc-primary-link{height:43px;padding:0 13px;font-size:10px;border-radius:12px}.fmc-secure-note{min-height:43px;font-size:9px}.fmc-hero-facts{margin-top:18px}.fmc-hero-facts>div{display:grid;justify-items:center;text-align:center;gap:4px;padding:11px 4px}.fmc-hero-facts>div+div{padding-inline-start:4px}.fmc-hero-facts span{font-size:8px}.fmc-command-card{padding:14px;border-radius:20px}.fmc-command-card:before{display:none}.fmc-command-top{padding-bottom:11px}.fmc-brand-mark{width:34px;height:34px;border-radius:10px;font-size:17px}.fmc-command-ticket{padding:15px 0 13px}.fmc-command-icon{width:40px;height:40px;flex-basis:40px}.fmc-command-ticket strong{font-size:16px}.fmc-command-flow{padding:10px 5px}.fmc-command-flow>div{min-width:54px}.fmc-command-flow i{width:27px;height:27px}.fmc-command-depts{grid-template-columns:1fr 1fr}.fmc-command-dept{min-height:58px;grid-template-columns:24px 1fr;justify-items:start;text-align:start;padding:8px 9px}.fmc-command-dept svg{width:17px}.fmc-command-footer{font-size:7px}
  .fmc-ticket-zone{padding:40px 0 60px}.fmc-zone-head{margin-bottom:17px}.fmc-zone-head h2{font-size:23px}.fmc-zone-head>p{font-size:11px}.fmc-contact-aside{grid-template-columns:1fr}.fmc-aside-intro{grid-row:auto}.fmc-aside-mini{grid-column:auto}.fmc-ticket-form{border-radius:18px}.fmc-form-head{min-height:68px;padding:14px}.fmc-form-head h3{font-size:16px}.fmc-form-head>b{display:none}.fmc-form-section{padding:16px 14px}.fmc-form-section>header{margin-bottom:13px}.fmc-field-grid{grid-template-columns:1fr}.fmc-phone-field{grid-template-columns:125px 1fr}.fmc-phone-field select{font-size:7.5px}.fmc-department-grid{grid-template-columns:1fr 1fr;gap:8px}.fmc-department-card{min-height:145px;border-radius:14px}.fmc-dept-photo{height:55px}.fmc-dept-body{grid-template-columns:28px 1fr;padding:9px}.fmc-dept-body>i{width:28px;height:28px}.fmc-dept-body strong{font-size:9px}.fmc-dept-body small{font-size:7px}.fmc-upload{align-items:flex-start;flex-wrap:wrap}.fmc-upload>b{margin-inline-start:50px}.fmc-final-row{grid-template-columns:1fr}.fmc-captcha{grid-template-columns:auto auto 1fr}.fmc-submit-btn{min-height:48px}.fmc-submit-note{text-align:center}
}
@media(max-width:390px){.fmc-hero-copy h1{font-size:24px}.fmc-department-grid{grid-template-columns:1fr}.fmc-department-card{min-height:126px;display:grid;grid-template-columns:92px 1fr}.fmc-dept-photo{height:100%}.fmc-dept-body{align-content:center}.fmc-dept-radio{top:8px;right:auto;left:8px}.firstm-lang-en .fmc-dept-radio{left:auto;right:8px}.fmc-captcha{grid-template-columns:auto auto}.fmc-captcha label{grid-column:1/-1;grid-template-columns:1fr 90px;justify-content:stretch}}


/* =====================================================================
   v1.20.6 · Reference-inspired support UX, readable typography, lookup
   ===================================================================== */
body.firstm-support-contact-page{--fmc-text:#202833;--fmc-muted:#66717d;--fmc-line:#dfe5ea}
body.firstm-support-contact-page .fmc-kicker{font-size:13px!important;color:#5f6975!important}
body.firstm-support-contact-page .fmc-hero-copy h1{font-size:clamp(34px,3.1vw,46px)!important;line-height:1.38!important;color:#18202a!important}
body.firstm-support-contact-page .fmc-hero-copy>p{font-size:16px!important;line-height:1.95!important;color:#5e6975!important}
body.firstm-support-contact-page .fmc-primary-link{font-size:14px!important;font-weight:900!important}
.fmc-lookup-trigger{min-height:50px;padding:8px 14px;border:1px solid #e0e5e9;border-radius:14px;background:#fff;color:#27313d;display:flex;align-items:center;gap:10px;cursor:pointer;font-family:inherit;text-align:start;box-shadow:0 8px 22px rgba(31,40,50,.04)}.fmc-lookup-trigger>svg{width:22px;height:22px;color:var(--fmc-orange);flex:0 0 22px}.fmc-lookup-trigger span{display:grid;gap:1px}.fmc-lookup-trigger b{font-size:13px}.fmc-lookup-trigger small{font-size:11px;color:#7a8590}.fmc-lookup-trigger:hover{border-color:#efb39c;background:#fff9f6}
body.firstm-support-contact-page .fmc-secure-note{font-size:12px!important;color:#596572!important}
body.firstm-support-contact-page .fmc-hero-facts span{font-size:12px!important;color:#555f6a!important}
body.firstm-support-contact-page .fmc-zone-head h2{font-size:30px!important;color:#1b232d!important}.fmc-zone-head>p{font-size:14px!important;color:#65707b!important;line-height:1.8!important}
body.firstm-support-contact-page .fmc-aside-card small,body.firstm-support-contact-page .fmc-aside-mini span{font-size:12px!important;color:#6e7883!important}.fmc-aside-card h3{font-size:21px!important}.fmc-aside-card p{font-size:14px!important;line-height:1.85!important}.fmc-aside-card h4{font-size:17px!important}.fmc-follow-list b{font-size:14px!important}.fmc-follow-list span{font-size:12px!important}
body.firstm-support-contact-page .fmc-form-head span{font-size:12px!important}.fmc-form-head h3{font-size:21px!important;color:#202833!important}.fmc-form-head>b{font-size:11px!important;color:#68737e!important}
body.firstm-support-contact-page .fmc-form-section>header>span{font-size:12px!important}.fmc-form-section h4{font-size:18px!important;color:#232c36!important}.fmc-form-section header p{font-size:12.5px!important;color:#6c7782!important;line-height:1.7!important}
body.firstm-support-contact-page .fmc-field>span{font-size:13px!important;color:#3e4a56!important}.fmc-field input,.fmc-field textarea,.fmc-phone-field select,.fmc-phone-field input,.fmc-captcha input{font-size:14px!important;color:#202833!important;background:#fff!important}.fmc-field input{height:50px!important}.fmc-phone-field select,.fmc-phone-field input{height:50px!important}.fmc-field textarea{line-height:1.8!important}
.fmc-field-grid{grid-template-columns:1fr 1fr!important}.fmc-email-field{grid-column:1/-1}
body.firstm-support-contact-page .fmc-dept-body strong{font-size:14px!important;color:#202833!important}.fmc-dept-body small{font-size:11.5px!important;color:#697581!important;line-height:1.6!important}.fmc-dept-body>i{width:38px!important;height:38px!important}.fmc-dept-body>i svg{width:20px!important;height:20px!important}.fmc-dept-body{grid-template-columns:38px 1fr!important;column-gap:10px!important;padding:13px 14px 15px!important}.fmc-dept-photo{height:86px!important}
.fmc-upload strong{font-size:14px!important}.fmc-upload small{font-size:12px!important;color:#69747f!important}.fmc-upload>b{font-size:12px!important}.fmc-file-list .fms-file-chip{font-size:11px!important}.fmc-captcha>span,.fmc-captcha label span{font-size:12px!important}.fmc-captcha>strong{font-size:19px!important}.fmc-submit-btn{font-size:14px!important;min-height:54px!important}.fmc-submit-note,.fmc-ticket-form .fms-form-message{font-size:12px!important;color:#68737e!important}

/* Lookup dialog */
.fml-lookup-modal[hidden]{display:none!important}.fml-lookup-modal{position:fixed;inset:0;z-index:999999;display:grid;place-items:center;padding:22px;font-family:"Tajawal",Arial,sans-serif}.fml-lookup-backdrop{position:absolute;inset:0;background:rgba(21,28,36,.62);backdrop-filter:blur(7px)}.fml-lookup-card{position:relative;z-index:2;width:min(720px,100%);max-height:min(88vh,850px);overflow:auto;border:1px solid #e4e8ec;border-radius:28px;background:#fff;padding:26px;box-shadow:0 34px 100px rgba(17,23,31,.25);color:#202833}.fml-lookup-close{position:absolute;top:16px;inset-inline-end:16px;width:38px;height:38px;border:1px solid #e4e8ec;border-radius:12px;background:#fff;color:#55606c;font:700 24px/1 Arial;cursor:pointer}.fml-lookup-head{display:flex;gap:15px;align-items:flex-start;padding-inline-end:48px;margin-bottom:22px}.fml-lookup-icon{width:54px;height:54px;border-radius:17px;background:#fff0e9;color:#f45d2c;display:grid;place-items:center;flex:0 0 54px}.fml-lookup-icon svg{width:27px;height:27px}.fml-lookup-head small{display:block;color:#f45d2c;font-size:12px;font-weight:900;margin-bottom:4px}.fml-lookup-head h2{margin:0 0 5px;font-size:25px}.fml-lookup-head p{margin:0;color:#66717d;font-size:14px;line-height:1.8}.fml-lookup-form{display:grid;gap:14px}.fml-lookup-form>label{display:grid;gap:8px}.fml-lookup-form>label>span{font-size:13px;font-weight:800;color:#3d4854}.fml-lookup-input{height:52px;border:1px solid #dce2e7;border-radius:14px;background:#fbfcfd;display:flex;align-items:center;padding:0 14px;gap:10px}.fml-lookup-input:focus-within{border-color:#f0a487;box-shadow:0 0 0 4px rgba(244,93,44,.07);background:#fff}.fml-lookup-input svg{width:20px;color:#f45d2c}.fml-lookup-input input{flex:1;min-width:0;border:0;outline:0;background:transparent;font:500 14px "Tajawal",Arial;color:#202833}.fml-lookup-captcha{display:grid;grid-template-columns:auto auto minmax(90px,120px) 180px;align-items:center;gap:10px;padding:12px;border:1px solid #e2e6ea;border-radius:15px;background:#fafbfc}.fml-lookup-captcha>span{font-size:12px;color:#737e89}.fml-lookup-captcha>strong{font-size:18px;direction:ltr}.fml-lookup-captcha input{height:40px;border:1px solid #dce2e7;border-radius:10px;text-align:center;font:800 15px "Tajawal";outline:0}.fml-lookup-captcha button{height:42px;border:0;border-radius:11px;background:#f45d2c;color:#fff;display:flex;align-items:center;justify-content:center;gap:8px;font:900 13px "Tajawal";cursor:pointer}.fml-lookup-captcha button svg{width:16px}.fml-lookup-submit{width:100%;height:46px;border:0;border-radius:12px;background:#f45d2c;color:#fff;display:flex;align-items:center;justify-content:center;gap:8px;font:900 13px "Tajawal",Arial,sans-serif;cursor:pointer;transition:.18s}.fml-lookup-submit:hover{transform:translateY(-1px);box-shadow:0 10px 24px rgba(244,93,44,.18)}.fml-lookup-submit:disabled{opacity:.68;cursor:wait;transform:none;box-shadow:none}.fml-lookup-submit svg{width:17px;height:17px}.fml-lookup-message{margin-top:14px;font-size:13px;font-weight:700}.fml-lookup-message.is-error{color:#c43c3c}.fml-lookup-message.is-success{color:#158a50}.fml-lookup-message.is-empty{color:#7a6571}.fml-lookup-results{display:grid;gap:9px;margin-top:12px}.fml-result-card{display:grid;grid-template-columns:44px minmax(0,1fr) auto 26px;gap:11px;align-items:center;padding:12px;border:1px solid #e4e8ec;border-radius:15px;background:#fff;text-decoration:none;color:#202833;transition:.18s}.fml-result-card:hover{border-color:#efb49d;transform:translateY(-1px);box-shadow:0 10px 26px rgba(30,38,47,.06)}.fml-result-icon{width:44px;height:44px;border-radius:13px;background:#fff1eb;color:#f45d2c;display:grid;place-items:center}.fml-result-icon svg{width:21px}.fml-result-main{display:grid;gap:2px;min-width:0}.fml-result-main small{font-size:11px;color:#7b8691}.fml-result-main b{font-size:14px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.fml-result-main em{font-style:normal;font-size:11px;color:#9aa2aa}.fml-result-status{display:flex;align-items:center;gap:6px;padding:7px 9px;border-radius:9px;background:color-mix(in srgb,var(--st) 10%,#fff);color:var(--st);font-size:11px;font-weight:900}.fml-result-status i{width:7px;height:7px;border-radius:50%;background:var(--st)}.fml-result-arrow{font-size:19px;color:#9aa2aa}.fml-lookup-foot{display:flex;align-items:center;gap:8px;margin-top:16px;padding-top:14px;border-top:1px solid #edf0f2;color:#6e7883;font-size:11.5px}.fml-lookup-foot svg{width:18px;color:#1eaa63}

/* Standalone public ticket page */
body.firstm-support-ticket-page,body.fmt6-ticket-body{margin:0!important;background:#f5f7f9!important;color:#202833!important;font-family:"Tajawal",Arial,sans-serif!important}.fmt6-ticket-page,.fmt6-ticket-page *{box-sizing:border-box}.fmt6-ticket-page svg{display:block;fill:none;stroke:currentColor;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}.fmt6-shell{width:min(1240px,calc(100% - 44px));margin-inline:auto}.fmt6-hero{position:relative;overflow:hidden;isolation:isolate;padding:34px 0 42px;background:linear-gradient(118deg,#fff 0%,#fff 58%,#fff3ed 100%);border-bottom:1px solid #e7ebef}.fmt6-tech-grid{position:absolute;inset:0;z-index:-2;background-image:linear-gradient(rgba(34,42,52,.035) 1px,transparent 1px),linear-gradient(90deg,rgba(34,42,52,.035) 1px,transparent 1px);background-size:42px 42px;mask-image:linear-gradient(90deg,rgba(0,0,0,.9),transparent 82%)}.fmt6-code-mark{position:absolute;z-index:-1;inset-inline-end:4%;top:14%;font:900 130px/1 monospace;color:rgba(244,93,44,.055)}.fmt6-hero-inner{display:grid;grid-template-columns:minmax(0,1.15fr) minmax(330px,.65fr);gap:50px;align-items:center}.fmt6-brand{display:inline-flex;align-items:center;gap:10px;text-decoration:none;color:#202833}.fmt6-brand img{width:44px;height:44px;object-fit:contain}.fmt6-brand span{display:grid;gap:0}.fmt6-brand b{font-size:15px}.fmt6-brand small{font-size:11px;color:#77828d}.fmt6-kicker{display:flex;align-items:center;gap:8px;margin-top:24px;color:#f45d2c;font-size:13px;font-weight:900}.fmt6-kicker svg{width:20px}.fmt6-number-line{display:flex;align-items:center;gap:10px;margin-top:12px;flex-wrap:wrap}.fmt6-number-line>strong{font-size:14px;letter-spacing:.06em;color:#4c5864}.fmt6-number-line>span{display:flex;align-items:center;gap:7px;padding:7px 10px;border-radius:10px;background:color-mix(in srgb,var(--ticket-status) 10%,#fff);color:var(--ticket-status);font-size:12px;font-weight:900}.fmt6-number-line i{width:7px;height:7px;border-radius:50%;background:var(--ticket-status)}.fmt6-hero h1{max-width:760px;margin:10px 0 8px;font-size:clamp(31px,3vw,42px);line-height:1.38;letter-spacing:-.02em;color:#18212b}.fmt6-hero-copy>p{max-width:760px;margin:0;color:#606c78;font-size:15px;line-height:1.85}.fmt6-hero-actions{display:flex;gap:9px;flex-wrap:wrap;margin-top:20px}.fmt6-hero-actions button,.fmt6-hero-actions a{min-height:46px;padding:0 14px;border-radius:12px;border:1px solid #dfe5e9;background:#fff;color:#26313c;text-decoration:none;display:flex;align-items:center;gap:8px;font:800 13px "Tajawal";cursor:pointer}.fmt6-hero-actions button{background:#f45d2c;border-color:#f45d2c;color:#fff}.fmt6-hero-actions svg{width:18px}.fmt6-hero-console{border:1px solid #dfe5e9;border-radius:22px;background:rgba(255,255,255,.94);padding:18px;box-shadow:0 24px 60px rgba(35,43,52,.08)}.fmt6-console-top{display:flex;align-items:center;gap:6px;padding-bottom:12px;border-bottom:1px solid #edf0f2}.fmt6-console-top i{width:7px;height:7px;border-radius:50%;background:#d8dde1}.fmt6-console-top i:first-child{background:#f45d2c}.fmt6-console-top b{margin-inline-start:auto;font:800 10px monospace;color:#78838e}.fmt6-console-main{display:flex;align-items:center;gap:11px;padding:18px 2px}.fmt6-console-main>span{width:42px;height:42px;border-radius:13px;background:#fff0e9;color:#f45d2c;display:grid;place-items:center}.fmt6-console-main svg{width:22px}.fmt6-console-main div{display:grid;gap:2px}.fmt6-console-main small{font-size:11px;color:#85909a}.fmt6-console-main b{font-size:14px}.fmt6-console-code{display:flex;align-items:center;justify-content:space-between;padding:11px 12px;border-radius:12px;background:#f7f9fa}.fmt6-console-code code{font:700 11px monospace;color:#68737e}.fmt6-console-code b{font-size:11px;color:var(--ticket-status)}.fmt6-console-flow{display:flex;align-items:center;padding:18px 4px 3px}.fmt6-console-flow span{width:31px;height:31px;border:1px solid #dce2e6;border-radius:10px;display:grid;place-items:center;color:#89939d;font-size:11px;font-weight:900}.fmt6-console-flow span.done{background:#1eaa63;border-color:#1eaa63;color:#fff}.fmt6-console-flow span.active{background:#fff0e9;border-color:#f2b199;color:#f45d2c}.fmt6-console-flow i{flex:1;height:1px;background:repeating-linear-gradient(90deg,#dce2e6 0 5px,transparent 5px 10px)}
.fmt6-content{padding:26px 0 70px}.fmt6-ticket-card{border:1px solid #e1e6ea;border-radius:24px;background:#fff;box-shadow:0 20px 60px rgba(31,39,48,.06);overflow:hidden}.fmt6-card-heading{display:flex;align-items:center;justify-content:space-between;gap:18px;padding:21px 23px;border-bottom:1px solid #edf0f2;background:linear-gradient(100deg,#fff,#fffaf7)}.fmt6-card-heading>div{display:flex;align-items:center;gap:12px}.fmt6-heading-icon{width:44px;height:44px;border-radius:13px;background:#fff0e9;color:#f45d2c;display:grid;place-items:center}.fmt6-heading-icon svg{width:22px}.fmt6-card-heading small{display:block;font-size:11px;color:#f45d2c;font-weight:900}.fmt6-card-heading h2{margin:2px 0 0;font-size:20px}.fmt6-secure{display:flex;align-items:center;gap:7px;font-size:11px;color:#148a50;font-weight:800}.fmt6-secure svg{width:17px}
.fmt6-meta-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:10px;padding:18px 20px}.fmt6-meta-box{min-height:76px;border:1px solid #e4e8ec;border-radius:15px;background:#fbfcfd;padding:12px;display:flex;align-items:center;gap:11px}.fmt6-meta-box>i{width:38px;height:38px;border-radius:12px;background:#fff0e9;color:#f45d2c;display:grid;place-items:center;flex:0 0 38px;font-style:normal}.fmt6-meta-box svg{width:19px}.fmt6-meta-box span{display:grid;gap:2px;min-width:0}.fmt6-meta-box small{font-size:11px;color:#7b8691}.fmt6-meta-box b{font-size:13.5px;color:#27313c;overflow-wrap:anywhere}
.fmt6-request-box{margin:0 20px 22px;padding:18px;border:1px solid #e2e7eb;border-radius:18px;background:linear-gradient(135deg,#fff,#fafbfc);display:flex;gap:13px}.fmt6-request-icon{width:44px;height:44px;border-radius:13px;background:#f0f5ff;color:#3978cf;display:grid;place-items:center;flex:0 0 44px}.fmt6-request-icon svg{width:22px}.fmt6-request-content{min-width:0;flex:1}.fmt6-request-content>small{font-size:11px;color:#6f7b86;font-weight:800}.fmt6-request-content h3{margin:3px 0 8px;font-size:18px}.fmt6-request-content>p{margin:0;color:#56626f;font-size:14px;line-height:1.9;white-space:normal}.fmt6-files{display:flex;flex-wrap:wrap;gap:8px;margin-top:13px}.fmt6-files a{min-width:190px;flex:0 1 280px;display:flex;align-items:center;gap:9px;padding:9px 11px;border:1px solid #e1e6ea;border-radius:12px;background:#fff;text-decoration:none;color:#28323d}.fmt6-files a>svg{width:18px;color:#f45d2c}.fmt6-files span{display:grid;gap:1px;min-width:0}.fmt6-files b{font-size:12px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.fmt6-files small{font-size:10px;color:#88929c}
.fmt6-thread-head{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:18px 22px;border-top:1px solid #edf0f2;border-bottom:1px solid #edf0f2;background:#fafbfc}.fmt6-thread-head>div{display:flex;align-items:center;gap:11px}.fmt6-thread-head>div>span{width:42px;height:42px;border-radius:13px;background:#fff0e9;color:#f45d2c;display:grid;place-items:center}.fmt6-thread-head svg{width:21px}.fmt6-thread-head small{display:block;font-size:10px;color:#7d8791}.fmt6-thread-head h2{margin:1px 0 0;font-size:18px}.fmt6-thread-head>b{display:flex;align-items:center;gap:7px;font-size:11px;color:#65717d}.fmt6-thread-head>b i{width:8px;height:8px;border-radius:50%;background:#1eaa63;box-shadow:0 0 0 5px rgba(30,170,99,.08)}.fmt6-thread{padding:22px;display:grid;gap:16px;background:#fff}.fmt6-message{display:flex;gap:10px;max-width:82%}.fmt6-message.is-team{margin-inline-start:auto;flex-direction:row-reverse}.fmt6-avatar{width:38px;height:38px;flex:0 0 38px;border-radius:12px;background:#eff2f5;display:grid;place-items:center;overflow:hidden;color:#485461;font-weight:900}.fmt6-message.is-team .fmt6-avatar{background:#fff0e9}.fmt6-avatar img{width:100%;height:100%;object-fit:contain;padding:5px}.fmt6-bubble{min-width:0;padding:13px 14px;border:1px solid #e2e7eb;border-radius:16px;background:#f8fafb}.fmt6-message.is-team .fmt6-bubble{background:#fff6f1;border-color:#f4d4c6}.fmt6-bubble header{display:flex;align-items:flex-start;justify-content:space-between;gap:18px;margin-bottom:7px}.fmt6-bubble header div{display:grid;gap:1px}.fmt6-bubble header b{font-size:13px}.fmt6-bubble header small,.fmt6-bubble time{font-size:10px;color:#87919b}.fmt6-bubble p{margin:0;font-size:14px;line-height:1.9;color:#43505c}.fmt6-bubble>em{display:block;margin-top:7px;font-size:10px;color:#9a7b6e;font-style:normal}
.fmt6-reply-form{margin:0 20px 22px;border:1px solid #e0e6ea;border-radius:18px;background:#fff;overflow:hidden}.fmt6-reply-head{display:flex;align-items:center;gap:11px;padding:15px 16px;border-bottom:1px solid #edf0f2;background:#fffaf7}.fmt6-reply-head>span{width:39px;height:39px;border-radius:12px;background:#fff0e9;color:#f45d2c;display:grid;place-items:center}.fmt6-reply-head svg{width:20px}.fmt6-reply-head small{display:block;font-size:10px;color:#f45d2c}.fmt6-reply-head h3{margin:2px 0 0;font-size:16px}.fmt6-reply-form>textarea{display:block;width:calc(100% - 28px);min-height:130px;margin:14px;border:1px solid #dce2e7;border-radius:13px;padding:13px 14px;resize:vertical;outline:0;font:500 14px/1.8 "Tajawal";color:#202833;background:#fbfcfd}.fmt6-reply-form>textarea:focus{background:#fff;border-color:#f0a487;box-shadow:0 0 0 4px rgba(244,93,44,.06)}.fmt6-reply-footer{display:grid;grid-template-columns:auto minmax(260px,1fr) 160px;gap:10px;align-items:center;padding:12px 14px;border-top:1px solid #edf0f2;background:#fafbfc}.fmt6-attach{height:44px;padding:0 12px;border:1px solid #dfe5e9;border-radius:11px;background:#fff;display:flex;align-items:center;gap:7px;cursor:pointer;font-size:12px;font-weight:800}.fmt6-attach input{display:none}.fmt6-attach svg{width:17px;color:#f45d2c}.fmt6-captcha{display:flex;align-items:center;gap:9px;justify-self:end}.fmt6-captcha span{font-size:11px;color:#77828d}.fmt6-captcha strong{font-size:16px;direction:ltr}.fmt6-captcha input{width:76px;height:40px;border:1px solid #dce2e7;border-radius:10px;text-align:center;font:800 14px "Tajawal";outline:0}.fmt6-reply-footer>button{height:44px;border:0;border-radius:11px;background:#f45d2c;color:#fff;display:flex;align-items:center;justify-content:center;gap:8px;font:900 13px "Tajawal";cursor:pointer}.fmt6-reply-footer>button svg{width:17px}.fmt6-closed{margin:0 20px 22px;padding:16px;border:1px solid #e0e4e8;border-radius:15px;background:#20252b;color:#fff;display:flex;align-items:center;gap:12px}.fmt6-closed>svg{width:22px;color:#f3a987}.fmt6-closed div{display:grid;gap:2px}.fmt6-closed b{font-size:14px}.fmt6-closed span{font-size:12px;color:#c8ced4}.fmt6-ticket-card .fms-form-message{padding:0 14px 12px;font-size:12px}.fmt6-hero-empty{min-height:100vh;display:grid;align-items:center}.fmt6-empty{max-width:600px;margin:80px auto;text-align:center}.fmt6-empty>span{width:64px;height:64px;margin:auto;border-radius:20px;background:#fff0e9;color:#f45d2c;display:grid;place-items:center}.fmt6-empty svg{width:31px}.fmt6-empty>small{display:block;margin-top:16px;color:#f45d2c;font-size:13px;font-weight:900}.fmt6-empty h1{margin:7px 0 5px;font-size:32px}.fmt6-empty p{font-size:14px;color:#68737e;line-height:1.8}.fmt6-empty>a{display:inline-flex;margin-top:12px;padding:11px 16px;border-radius:11px;background:#f45d2c;color:#fff;text-decoration:none;font-size:13px;font-weight:900}

@media(max-width:900px){.fmt6-hero-inner{grid-template-columns:1fr;gap:26px}.fmt6-hero-console{max-width:620px}.fmt6-meta-grid{grid-template-columns:1fr 1fr}.fmt6-message{max-width:95%}.fmt6-reply-footer{grid-template-columns:1fr 1fr}.fmt6-captcha{justify-self:stretch}.fmt6-reply-footer>button{grid-column:1/-1}.fml-lookup-captcha{grid-template-columns:auto auto 110px}.fml-lookup-captcha button{grid-column:1/-1}.fmc-field-grid{grid-template-columns:1fr!important}.fmc-email-field{grid-column:auto}}
@media(max-width:620px){body.firstm-support-contact-page .fmc-hero-copy h1{font-size:29px!important}.fmc-hero-copy>p{font-size:14px!important}.fmc-hero-actions{align-items:stretch}.fmc-primary-link,.fmc-lookup-trigger,.fmc-secure-note{width:100%}.fmc-dept-photo{height:76px!important}.fmc-dept-body strong{font-size:13px!important}.fmc-dept-body small{font-size:11px!important}.fmc-form-section h4{font-size:16px!important}.fmc-field>span{font-size:12.5px!important}.fmc-field input,.fmc-field textarea,.fmc-phone-field select,.fmc-phone-field input{font-size:13.5px!important}.fmc-phone-field{grid-template-columns:112px 1fr!important}.fmc-phone-field select{font-size:11px!important}.fmc-captcha{grid-template-columns:auto auto!important}.fmc-captcha label{grid-column:1/-1!important}.fml-lookup-card{padding:20px 15px;border-radius:20px}.fml-lookup-head{padding-inline-end:40px}.fml-lookup-head h2{font-size:21px}.fml-lookup-captcha{grid-template-columns:auto auto 1fr}.fml-result-card{grid-template-columns:40px 1fr auto}.fml-result-status{grid-column:2}.fml-result-arrow{grid-column:3;grid-row:1/3}.fmt6-shell{width:calc(100% - 22px)}.fmt6-hero{padding:22px 0 28px}.fmt6-code-mark{font-size:75px}.fmt6-hero h1{font-size:27px}.fmt6-hero-copy>p{font-size:13.5px}.fmt6-hero-actions>*{width:100%;justify-content:center}.fmt6-meta-grid{grid-template-columns:1fr;padding:13px}.fmt6-ticket-card{border-radius:18px}.fmt6-card-heading{padding:15px}.fmt6-card-heading h2{font-size:17px}.fmt6-request-box{margin:0 13px 16px;padding:14px}.fmt6-request-icon{width:38px;height:38px;flex-basis:38px}.fmt6-request-content h3{font-size:16px}.fmt6-request-content>p,.fmt6-bubble p{font-size:13.5px}.fmt6-thread-head{padding:14px}.fmt6-thread{padding:14px}.fmt6-message{max-width:100%}.fmt6-message.is-team{margin-inline-start:0}.fmt6-bubble header{display:grid;gap:4px}.fmt6-reply-form{margin:0 13px 16px}.fmt6-reply-footer{grid-template-columns:1fr}.fmt6-captcha{justify-self:start}.fmt6-reply-footer>button{grid-column:auto}.fmt6-closed{margin:0 13px 16px}.fmt6-files a{min-width:0;flex:1 1 100%}}

@media print{body.firstm-support-ticket-page,body.fmt6-ticket-body{background:#fff!important}.fmt6-hero{padding:18px 0;background:#fff!important}.fmt6-tech-grid,.fmt6-code-mark,.fmt6-hero-console,.fmt6-hero-actions,.fmt6-reply-form,.fmt6-closed{display:none!important}.fmt6-shell{width:100%!important}.fmt6-content{padding:10px 0}.fmt6-ticket-card{box-shadow:none!important;border-color:#ccd3d9!important}.fmt6-thread{break-inside:auto}.fmt6-message,.fmt6-request-box,.fmt6-meta-box{break-inside:avoid}.fmt6-meta-grid{grid-template-columns:repeat(3,1fr)}a{color:#111!important;text-decoration:none!important}}
/* v1.20.6 readability pass for the visual command card too */
body.firstm-support-contact-page .fmc-command-top small{font-size:11px!important;color:#6b7681!important}body.firstm-support-contact-page .fmc-command-top b{font-size:13px!important;color:#27313c!important}body.firstm-support-contact-page .fmc-online{font-size:11px!important;color:#178a52!important}body.firstm-support-contact-page .fmc-command-ticket small{font-size:11px!important;color:#707b86!important}body.firstm-support-contact-page .fmc-command-ticket strong{font-size:19px!important;color:#222c36!important}body.firstm-support-contact-page .fmc-command-ticket p{font-size:12px!important;color:#69747f!important;line-height:1.65!important}body.firstm-support-contact-page .fmc-command-flow span{font-size:11px!important;color:#5d6873!important}body.firstm-support-contact-page .fmc-command-dept b{font-size:12px!important;color:#303a45!important}body.firstm-support-contact-page .fmc-command-footer{font-size:11px!important;color:#68737e!important}
@media(max-width:620px){body.firstm-support-contact-page .fmc-command-top small{font-size:10px!important}body.firstm-support-contact-page .fmc-command-top b{font-size:12px!important}body.firstm-support-contact-page .fmc-command-dept b{font-size:11px!important}body.firstm-support-contact-page .fmc-command-footer{font-size:10px!important}}

/* ========================================================================
   v1.20.7 · Standalone ticket page + chronological conversation rebuild
   ======================================================================== */
body.fmt7-ticket-body.firstm-support-ticket-page{
  margin:0!important;background:#f6f8fa!important;color:#202833!important;
  font-family:"Tajawal","Cairo",Arial,sans-serif!important;overflow-x:hidden!important;
}
body.fmt7-ticket-body.firstm-support-ticket-page #wpadminbar{display:none!important}
html:has(body.fmt7-ticket-body.firstm-support-ticket-page){margin-top:0!important}
.fmt7-ticket-page,.fmt7-ticket-page *{box-sizing:border-box}
.fmt7-ticket-page{min-height:calc(100vh - 90px);background:#f6f8fa;color:#202833}
.fmt7-ticket-page svg{display:block;fill:none;stroke:currentColor;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}
.fmt7-shell{width:min(1220px,calc(100% - 44px));margin-inline:auto}

.fmt7-hero{position:relative;isolation:isolate;overflow:hidden;padding:58px 0 62px;border-bottom:1px solid #e8ecef;background:linear-gradient(118deg,#fff 0%,#fff 58%,#fff4ef 100%)}
.fmt7-hero-grid{position:absolute;z-index:-3;inset:0;background-image:linear-gradient(rgba(37,45,54,.035) 1px,transparent 1px),linear-gradient(90deg,rgba(37,45,54,.035) 1px,transparent 1px);background-size:44px 44px;mask-image:linear-gradient(90deg,#000 0%,rgba(0,0,0,.8) 52%,transparent 100%)}
.fmt7-hero-orb{position:absolute;z-index:-2;border-radius:50%;filter:blur(1px);pointer-events:none}
.fmt7-hero-orb-a{width:390px;height:390px;inset-inline-end:-110px;top:-150px;background:radial-gradient(circle,rgba(244,93,44,.11),rgba(244,93,44,0) 68%)}
.fmt7-hero-orb-b{width:310px;height:310px;inset-inline-start:-120px;bottom:-185px;border:42px solid rgba(244,93,44,.045)}
.fmt7-hero-layout{display:grid;grid-template-columns:minmax(0,1.12fr) minmax(320px,.72fr);gap:58px;align-items:center}
.fmt7-hero-copy{min-width:0}
.fmt7-kicker{display:inline-flex;align-items:center;gap:8px;padding:8px 11px;border:1px solid #f4d4c7;border-radius:999px;background:#fff8f4;color:#ee5c29;font-size:13px;font-weight:900}
.fmt7-kicker svg{width:18px;height:18px}
.fmt7-ticket-line{display:flex;align-items:center;gap:10px;flex-wrap:wrap;margin-top:18px}
.fmt7-ticket-line>strong{font-size:14px;letter-spacing:.055em;color:#66717d}
.fmt7-status{display:inline-flex;align-items:center;gap:7px;min-height:32px;padding:0 11px;border-radius:10px;background:color-mix(in srgb,var(--ticket-status) 10%,#fff);color:var(--ticket-status);font-size:12px;font-weight:900}
.fmt7-status i{width:8px;height:8px;border-radius:50%;background:var(--ticket-status);box-shadow:0 0 0 5px color-mix(in srgb,var(--ticket-status) 10%,transparent)}
.fmt7-hero h1{max-width:760px;margin:12px 0 10px;color:#19222c;font-size:clamp(34px,3.2vw,46px);line-height:1.35;letter-spacing:-.025em}
.fmt7-hero-copy>p{max-width:760px;margin:0;color:#5f6b77;font-size:15.5px;line-height:1.95;font-weight:500}
.fmt7-hero-actions{display:flex;gap:10px;flex-wrap:wrap;margin-top:23px}
.fmt7-hero-actions button,.fmt7-hero-actions a{min-height:48px;padding:0 16px;border:1px solid #dde3e7;border-radius:13px;background:#fff;color:#27323d;text-decoration:none;display:inline-flex;align-items:center;justify-content:center;gap:8px;font:800 13px "Tajawal";cursor:pointer;transition:.2s ease}
.fmt7-hero-actions button:hover,.fmt7-hero-actions a:hover{transform:translateY(-2px);border-color:#f0b39a;box-shadow:0 10px 24px rgba(40,48,56,.07)}
.fmt7-hero-actions .is-primary{background:#f45d2c;border-color:#f45d2c;color:#fff;box-shadow:0 10px 24px rgba(244,93,44,.18)}
.fmt7-hero-actions svg{width:18px;height:18px}

.fmt7-hero-card{position:relative;padding:20px;border:1px solid #dfe5e9;border-radius:24px;background:rgba(255,255,255,.96);box-shadow:0 26px 70px rgba(31,39,47,.075);overflow:hidden}
.fmt7-hero-card:before{content:"";position:absolute;inset-inline-start:0;top:0;width:4px;height:100%;background:linear-gradient(#f45d2c,#ffb18f)}
.fmt7-hero-card-top,.fmt7-hero-card-row{display:flex;align-items:center;gap:12px}
.fmt7-hero-card-top{padding:2px 2px 16px;border-bottom:1px solid #edf0f2}
.fmt7-hero-card-row{padding:14px 2px;border-bottom:1px solid #edf0f2}
.fmt7-hero-card-top>span,.fmt7-hero-card-row>span{width:42px;height:42px;flex:0 0 42px;border-radius:13px;background:#fff0e9;color:#f45d2c;display:grid;place-items:center}
.fmt7-hero-card-top svg,.fmt7-hero-card-row svg{width:21px;height:21px}
.fmt7-hero-card small{display:block;color:#8a949d;font-size:11px;font-weight:700}
.fmt7-hero-card b{display:block;margin-top:2px;color:#28323c;font-size:14px;line-height:1.5}
.fmt7-progress{display:flex;align-items:flex-start;padding:18px 0 2px}
.fmt7-progress>div{width:76px;display:grid;justify-items:center;gap:7px;text-align:center}
.fmt7-progress>div>span{width:32px;height:32px;border:1px solid #dce2e6;border-radius:10px;background:#fff;color:#8c969f;display:grid;place-items:center;font-size:11px;font-weight:900}
.fmt7-progress>div>span.is-done{background:#1eaa63;border-color:#1eaa63;color:#fff}.fmt7-progress>div>span.is-active{background:#fff0e9;border-color:#f4b59c;color:#f45d2c}
.fmt7-progress>div>span svg{width:16px}.fmt7-progress>div>b{font-size:10px;color:#717c86;font-weight:800}
.fmt7-progress>i{flex:1;height:1px;margin-top:16px;background:repeating-linear-gradient(90deg,#d9dfe3 0 5px,transparent 5px 10px)}

.fmt7-main{padding:38px 0 70px}
.fmt7-section-heading{display:flex;align-items:center;justify-content:space-between;gap:18px;margin-bottom:16px}
.fmt7-section-heading>div,.fmt7-conversation-head>div{display:flex;align-items:center;gap:12px}
.fmt7-title-icon{width:44px;height:44px;flex:0 0 44px;border-radius:14px;background:#fff0e9;color:#f45d2c;display:grid;place-items:center}
.fmt7-title-icon svg{width:22px;height:22px}
.fmt7-section-heading small,.fmt7-conversation-head small{display:block;color:#f45d2c;font-size:11px;font-weight:900}
.fmt7-section-heading h2,.fmt7-conversation-head h2{margin:2px 0 0;color:#202933;font-size:21px;line-height:1.5}
.fmt7-private{display:inline-flex;align-items:center;gap:7px;padding:8px 11px;border:1px solid #dfe4e8;border-radius:10px;background:#fff;color:#66717b}
.fmt7-private svg{width:16px}.fmt7-private b{font-size:11px}

.fmt7-meta-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px;margin-bottom:14px}
.fmt7-meta-box{min-width:0;display:flex;align-items:center;gap:12px;padding:16px 17px;border:1px solid #e0e5e9;border-radius:16px;background:#fff}
.fmt7-meta-box>i{width:40px;height:40px;flex:0 0 40px;border-radius:12px;background:#fff3ed;color:#f45d2c;display:grid;place-items:center;font-style:normal}
.fmt7-meta-box>i svg{width:20px}.fmt7-meta-box>span{min-width:0;display:grid;gap:2px}.fmt7-meta-box small{color:#89939d;font-size:11px;font-weight:700}.fmt7-meta-box b{overflow:hidden;text-overflow:ellipsis;color:#29333d;font-size:14px;line-height:1.45;font-weight:900}

.fmt7-request-card{display:flex;gap:15px;padding:20px;border:1px solid #e0e5e9;border-radius:19px;background:#fff;margin-bottom:16px}
.fmt7-request-icon{width:46px;height:46px;flex:0 0 46px;border-radius:14px;background:#fff0e9;color:#f45d2c;display:grid;place-items:center}.fmt7-request-icon svg{width:23px}
.fmt7-request-copy{min-width:0;flex:1}.fmt7-request-copy>small{display:block;color:#f45d2c;font-size:11px;font-weight:900}.fmt7-request-copy h3{margin:3px 0 8px;color:#232d37;font-size:19px;line-height:1.55}.fmt7-request-copy>p{margin:0;color:#4c5965;font-size:14.5px;line-height:2;white-space:normal}
.fmt7-files{display:flex;gap:8px;flex-wrap:wrap;margin-top:13px}.fmt7-files a{min-width:210px;max-width:100%;display:flex;align-items:center;gap:9px;padding:10px 11px;border:1px solid #e1e6e9;border-radius:12px;background:#fafbfc;color:#303b46;text-decoration:none}.fmt7-files a:hover{border-color:#f0b39a;background:#fff8f4}.fmt7-files a>svg{width:18px;flex:0 0 18px;color:#f45d2c}.fmt7-files a>span{min-width:0;display:grid;gap:1px}.fmt7-files a b{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:11px}.fmt7-files a small{font-size:9px;color:#8b959e}

.fmt7-conversation-card{overflow:hidden;border:1px solid #dfe5e9;border-radius:22px;background:#fff;box-shadow:0 18px 55px rgba(34,42,50,.045)}
.fmt7-conversation-head{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:18px 20px;border-bottom:1px solid #e9edf0;background:linear-gradient(90deg,#fff,#fffaf7)}
.fmt7-conversation-head>b{display:inline-flex;align-items:center;gap:7px;color:#69747e;font-size:11px}.fmt7-conversation-head>b i{width:8px;height:8px;border-radius:50%;background:#1eaa63;box-shadow:0 0 0 5px rgba(30,170,99,.08)}

/* One chronological vertical lane: client and team never jump to opposite sides. */
.fmt7-thread{position:relative;display:grid;gap:12px;padding:22px;background:#f8fafb}
.fmt7-thread:before{content:"";position:absolute;inset-block:22px;inset-inline-start:41px;width:1px;background:linear-gradient(#e1e6e9 0 94%,transparent);pointer-events:none}
.fmt7-message{position:relative;z-index:1;width:100%;display:grid;grid-template-columns:42px minmax(0,1fr);gap:12px;align-items:start;margin:0!important;direction:inherit}
.fmt7-avatar{width:42px;height:42px;border:3px solid #f8fafb;border-radius:13px;background:#eef2f5;color:#45515d;display:grid;place-items:center;overflow:hidden;font-size:14px;font-weight:900}
.fmt7-avatar img{width:100%;height:100%;object-fit:contain;padding:5px;background:#fff0e9}.fmt7-message.is-team .fmt7-avatar{background:#fff0e9;color:#f45d2c}
.fmt7-bubble{min-width:0;width:100%;padding:15px 16px 16px;border:1px solid #e0e6ea;border-radius:16px;background:#fff;box-shadow:0 6px 18px rgba(35,43,51,.025)}
.fmt7-message.is-client .fmt7-bubble{border-inline-start:4px solid #cbd4db}.fmt7-message.is-team .fmt7-bubble{border-inline-start:4px solid #f45d2c;background:#fff8f4;border-color:#f0d0c3}.fmt7-message.is-initial .fmt7-bubble{background:#f4f7f9;border-style:solid}
.fmt7-bubble header{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;margin-bottom:8px;padding-bottom:9px;border-bottom:1px solid rgba(137,148,158,.13)}
.fmt7-bubble header>div{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.fmt7-bubble header b{color:#27313b;font-size:13.5px}.fmt7-bubble header span{display:inline-flex;padding:4px 7px;border-radius:7px;background:#eef2f4;color:#78838d;font-size:9px;font-weight:900}.fmt7-message.is-team .fmt7-bubble header span{background:#ffe7dc;color:#e65725}.fmt7-bubble time{white-space:nowrap;color:#9099a2;font-size:10px;direction:ltr}.fmt7-bubble>p{margin:0;color:#43505c;font-size:14.5px;line-height:2;word-break:break-word}.fmt7-bubble>em{display:block;margin-top:8px;color:#9a7b6e;font-size:10px;font-style:normal}

.fmt7-reply-form{margin:18px;border:1px solid #e0e5e9;border-radius:18px;background:#fff;overflow:hidden}
.fmt7-reply-head{display:flex;align-items:center;gap:11px;padding:15px 16px;border-bottom:1px solid #eceff2;background:#fffaf7}.fmt7-reply-head>span{width:40px;height:40px;flex:0 0 40px;border-radius:12px;background:#fff0e9;color:#f45d2c;display:grid;place-items:center}.fmt7-reply-head>span svg{width:20px}.fmt7-reply-head small{display:block;color:#f45d2c;font-size:10px;font-weight:900}.fmt7-reply-head h3{margin:2px 0 0;color:#28323c;font-size:15px;line-height:1.55}
.fmt7-reply-form>textarea{display:block;width:calc(100% - 28px);min-height:145px;margin:14px;border:1px solid #dce2e7;border-radius:13px;padding:14px;resize:vertical;outline:0;background:#fbfcfd;color:#26313b;font:500 14px/1.9 "Tajawal"}.fmt7-reply-form>textarea:focus{background:#fff;border-color:#efa78b;box-shadow:0 0 0 4px rgba(244,93,44,.055)}
.fmt7-file-list{padding-inline:14px}.fmt7-reply-footer{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:10px;align-items:center;padding:13px 14px;border-top:1px solid #eceff2;background:#fafbfc}
.fmt7-attach{min-height:44px;padding:0 13px;border:1px solid #dde3e7;border-radius:11px;background:#fff;color:#313d48;display:inline-flex;align-items:center;gap:8px;cursor:pointer;font-size:12px;font-weight:900}.fmt7-attach input{display:none}.fmt7-attach svg{width:17px;color:#f45d2c}
.fmt7-captcha{display:flex;align-items:center;gap:9px;justify-self:end}.fmt7-captcha>span{color:#77838e;font-size:11px}.fmt7-captcha strong{font-size:16px;color:#2c3640}.fmt7-captcha input{width:78px;height:40px;border:1px solid #dce2e7;border-radius:10px;background:#fff;text-align:center;outline:0;color:#24303b;font:900 14px "Tajawal"}
.fmt7-reply-footer>button{height:44px;border:0;border-radius:11px;background:#f45d2c;color:#fff;display:flex;align-items:center;justify-content:center;gap:8px;font:900 13px "Tajawal";cursor:pointer;box-shadow:0 8px 20px rgba(244,93,44,.16)}.fmt7-reply-footer>button svg{width:17px}.fmt7-reply-form .fms-form-message{padding:0 14px 12px;font-size:12px}
.fmt7-closed{margin:18px;padding:16px;border:1px solid #2e353d;border-radius:15px;background:#20262c;color:#fff;display:flex;align-items:center;gap:12px}.fmt7-closed>svg{width:22px;color:#f2a587}.fmt7-closed div{display:grid;gap:2px}.fmt7-closed b{font-size:14px}.fmt7-closed span{color:#c5ccd2;font-size:12px;line-height:1.7}

.fmt7-not-found{min-height:calc(100vh - 90px);display:grid;align-items:center;padding:80px 0;text-align:center;background:linear-gradient(135deg,#fff,#fff5f0)}.fmt7-not-found-icon{width:68px;height:68px;margin:auto;border-radius:20px;background:#fff0e9;color:#f45d2c;display:grid;place-items:center}.fmt7-not-found-icon svg{width:31px}.fmt7-not-found small{display:block;margin-top:15px;color:#f45d2c;font-size:13px;font-weight:900}.fmt7-not-found h1{margin:6px 0 5px;font-size:32px}.fmt7-not-found p{max-width:600px;margin:0 auto;color:#65717c;font-size:14px;line-height:1.9}.fmt7-not-found a{display:inline-flex;align-items:center;gap:8px;margin-top:15px;padding:11px 16px;border-radius:11px;background:#f45d2c;color:#fff;text-decoration:none;font-size:13px;font-weight:900}.fmt7-not-found a svg{width:18px}

@media(max-width:920px){
  .fmt7-hero-layout{grid-template-columns:1fr;gap:28px}.fmt7-hero-card{max-width:660px}.fmt7-meta-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.fmt7-reply-footer{grid-template-columns:minmax(0,1fr) auto}.fmt7-reply-footer>button{grid-column:auto}
}
@media(max-width:640px){
  .fmt7-shell{width:calc(100% - 22px)}.fmt7-hero{padding:32px 0 36px}.fmt7-hero-layout{gap:22px}.fmt7-kicker{font-size:11px}.fmt7-hero h1{font-size:28px;line-height:1.45}.fmt7-hero-copy>p{font-size:14px;line-height:1.85}.fmt7-hero-actions{display:grid;grid-template-columns:1fr}.fmt7-hero-actions>*{width:100%}.fmt7-hero-card{padding:15px;border-radius:19px}.fmt7-progress>div{width:64px}.fmt7-main{padding:24px 0 44px}.fmt7-section-heading{align-items:flex-start}.fmt7-private{display:none}.fmt7-section-heading h2,.fmt7-conversation-head h2{font-size:18px}.fmt7-meta-grid{grid-template-columns:1fr;gap:9px}.fmt7-meta-box{padding:13px 14px}.fmt7-request-card{padding:15px;gap:11px}.fmt7-request-icon{width:40px;height:40px;flex-basis:40px}.fmt7-request-copy h3{font-size:17px}.fmt7-request-copy>p,.fmt7-bubble>p{font-size:13.5px}.fmt7-conversation-card{border-radius:18px}.fmt7-conversation-head{align-items:flex-start;padding:14px}.fmt7-conversation-head>b{margin-top:7px}.fmt7-thread{padding:13px;gap:10px}.fmt7-thread:before{inset-inline-start:32px;inset-block:14px}.fmt7-message{grid-template-columns:38px minmax(0,1fr);gap:9px}.fmt7-avatar{width:38px;height:38px;border-radius:11px}.fmt7-bubble{padding:12px 12px 13px;border-radius:14px}.fmt7-bubble header{display:grid;gap:5px}.fmt7-bubble header>div{gap:6px}.fmt7-bubble time{font-size:9px}.fmt7-files a{min-width:0;flex:1 1 100%}.fmt7-reply-form{margin:12px}.fmt7-reply-head{padding:13px}.fmt7-reply-footer{grid-template-columns:1fr}.fmt7-reply-footer>button{grid-column:auto;width:100%}.fmt7-closed{margin:12px}.fmt7-not-found{min-height:calc(100vh - 78px)}
}
@media(max-width:380px){.fmt7-hero h1{font-size:25px}.fmt7-ticket-line{align-items:flex-start;flex-direction:column}.fmt7-conversation-head{display:grid}.fmt7-message{grid-template-columns:34px minmax(0,1fr)}.fmt7-avatar{width:34px;height:34px}.fmt7-thread:before{inset-inline-start:29px}}

@media print{
  body.fmt7-ticket-body.firstm-support-ticket-page{background:#fff!important}.firstm-site-header,.fmt7-hero-grid,.fmt7-hero-orb,.fmt7-hero-card,.fmt7-hero-actions,.fmt7-reply-form,.fmt7-closed{display:none!important}.fmt7-hero{padding:15px 0;background:#fff!important}.fmt7-shell{width:100%!important}.fmt7-main{padding:10px 0}.fmt7-meta-grid{grid-template-columns:repeat(3,1fr)}.fmt7-conversation-card{box-shadow:none!important}.fmt7-thread{background:#fff!important}.fmt7-message,.fmt7-meta-box,.fmt7-request-card{break-inside:avoid}a{color:#111!important;text-decoration:none!important}
}

/* v1.20.8 — reply identity is a vertical snapshot per message. */
.fmt7-bubble header>.fmt8-message-identity{
  display:grid!important;
  grid-template-columns:minmax(0,1fr)!important;
  align-items:start!important;
  justify-items:start!important;
  gap:3px!important;
  flex:1 1 auto;
  min-width:0;
}
.fmt8-message-identity>b{
  display:block;
  color:#1f2933!important;
  font-size:15px!important;
  font-weight:900!important;
  line-height:1.45;
}
.fmt8-message-identity>small{
  display:block;
  color:#66717d;
  font-size:12px!important;
  font-weight:750;
  line-height:1.5;
}
.fmt8-message-identity>span{
  justify-self:start;
  margin-top:2px;
  padding:4px 8px!important;
  border-radius:999px!important;
  font-size:10.5px!important;
  line-height:1.2;
}
.fmt7-message.is-team .fmt8-message-identity>small{color:#995033}
.fmt7-bubble time{font-size:11px!important;color:#7b8792!important}
@media(max-width:640px){
  .fmt8-message-identity>b{font-size:14px!important}
  .fmt8-message-identity>small{font-size:11.5px!important}
  .fmt8-message-identity>span{font-size:10px!important}
  .fmt7-bubble time{font-size:10px!important}
}
.fmt8-message-identity>.fmt8-department{color:#e65a2b!important;font-weight:900!important}
.fmt8-message-identity>.fmt8-staff{color:#697582!important;font-weight:700!important}

/* v1.20.9 — suppress generic admin username while keeping real staff identities readable. */
.fmt8-message-identity>.fmt8-staff:empty{display:none!important}


/* v1.21.2 — department/client badges replace the old “official reply” pill */
.fmt8-message-identity>.fmt8-role-badge{display:inline-flex!important;width:max-content;max-width:100%;align-items:center;margin-top:3px!important;padding:5px 10px!important;border-radius:10px 10px 10px 3px!important;border:1px solid rgba(244,93,44,.24)!important;background:#fff3ed!important;color:#df5b2d!important;font-size:11.5px!important;font-weight:900!important;line-height:1.35!important}.fmt8-message-identity>.fmt8-role-badge.is-client-role{border-color:#dde4e9!important;background:#f4f7f9!important;color:#536273!important}.fmt8-message-identity>.fmt8-staff{margin-top:2px!important;color:#6d7884!important;font-size:11.5px!important}


/* v1.21.3 — public ticket tracking hero title fixed at 30px */
.fmt7-hero h1{font-size:30px!important;line-height:1.42!important}
@media(max-width:620px){.fmt7-hero h1{font-size:30px!important;line-height:1.42!important}}
@media(max-width:380px){.fmt7-hero h1{font-size:30px!important;line-height:1.42!important}}


/* v1.21.4 — contact page hero title fixed at exactly 30px */
body.firstm-support-contact-page .fmc-hero-copy h1,
body.firstm-support-contact-page #fmcContactTitle{
  font-size:30px!important;
  line-height:1.45!important;
  letter-spacing:-.015em!important;
}
body.firstm-support-contact-page .fmc-hero-copy h1 span,
body.firstm-support-contact-page #fmcContactTitle span{
  font-size:inherit!important;
  line-height:inherit!important;
}
@media(max-width:620px){
  body.firstm-support-contact-page .fmc-hero-copy h1,
  body.firstm-support-contact-page #fmcContactTitle{font-size:30px!important;line-height:1.45!important;}
}
@media(max-width:390px){
  body.firstm-support-contact-page .fmc-hero-copy h1,
  body.firstm-support-contact-page #fmcContactTitle{font-size:30px!important;line-height:1.45!important;}
}